Technician II - Slots

Job Description

Job Description

The Slot Technician II is responsible for the troubleshooting, maintenance, and repair of slot machines, Class II bingo devices, Video Lottery Terminals (VLTs), and related electronic gaming equipment in the Slot Repair Shop and on the casino floor. This intermediate-level role requires a working knowledge of electronics, slot network systems, and machine diagnostics, supporting both operational reliability and guest satisfaction in a regulated gaming environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshoot and repair slot machines and related gaming equipment to the component level.
• Apply basic electronic theory and diagnostic techniques to evaluate and resolve equipment malfunctions.
• Assist with the installation, maintenance, relocation, and removal of slot machines and associated equipment.
• Perform preventive maintenance and repairs on slot signage, stands, and player tracking systems.
• Operate shop tools and equipment, including hand tools, soldering irons, and electronic test devices.
• Maintain accurate documentation including repair logs, shift reports, and lock/key records.
• Ensure the security of all slot equipment, components, records, and assigned tools.
• Understand and support slot network systems; perform basic line repairs and identify communication failures.
• Assist with programming and repair of progressive displays and digital signage.
• Respond to minor tilts, jams, and guest service needs on the casino floor.
• Execute assigned projects including slot moves and custom setups.
• Strictly follow all internal controls and gaming regulations related to slot machine servicing.
• Identify and report safety issues to the Slot Supervisor.
• Perform other job-related duties as assigned.  

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Demonstrated knowledge of Class II and Class III gaming devices.
• Understanding of coin-in systems, player tracking, and data management systems is a plus.
• Strong foundation in electronics theory, with the ability to read schematics and use multi-testers.
• Experience with Microsoft Office applications and other PC-based tools required.
• Familiarity with basic machine shop operations and metal fabrication preferred.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
• Must maintain a high level of discretion and confidentiality.
• Strong customer service skills and professional demeanor required.
• Must uphold a high standard of ethics and integrity in all job functions.

EDUCATION and/or EXPERIENCE:

• Associate’s degree in Electronics, Information Technology, or a related field is preferred.
• Certifications from slot machine manufacturers (e.g., IGT, Aristocrat, Bally, Konami) are a plus.
• Minimum of 2–4 years of experience in slot machine repair, technical support, or related electronic maintenance roles.
• Proficient in troubleshooting, diagnosing, and repairing a wide range of slot machine malfunctions and component failures.
• Experience with machine installations, conversions, and software updates in a regulated gaming environment.
• Strong knowledge of gaming compliance procedures, TITO systems, and slot accounting interfaces.
• Excellent technical, organizational, and communication skills with a guest-service focus.
• Prior experience in a casino or tribal gaming environment is required.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must obtain and maintain a valid gaming license issued by the Morongo Gaming Agency, which includes successfully passing a background investigation.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.  

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and professionally in person and over radio with fellow technicians, supervisors, and occasionally guests; responsible for explaining machine issues, documenting repairs, and coordinating with other departments as needed.
• Lifting and Carrying: Frequently lifts and transports slot machine parts, hardware components, and toolkits weighing up to 50 pounds; may push carts or maneuver large equipment across the casino floor.
• Manual Dexterity: Continuously uses hands and fingers to perform technical tasks such as wiring, soldering, part replacement, and diagnostics on complex slot systems and electronic devices.
• Mobility: Frequently stands, walks, bends, climbs, crouches, and moves through tight spaces while servicing machines across the gaming floor and in back-of-house technical areas.
• Stationary Work: Occasionally remains seated while entering service data, reviewing diagrams, completing repair logs, or performing software-related tasks on a workstation.
• Tool Operation: Regular use of handheld diagnostic devices, multimeters, soldering irons, hand tools, EGM software systems, and power tools; responsible for adhering to safety protocols while operating all equipment.
• Visual Acuity: Requires excellent near and far vision to read schematics, identify faulty components, inspect circuitry, verify machine performance, and input accurate technical data.
• Working Conditions: Routinely operates on the live casino floor and in slot repair shops; frequent exposure to bright flashing lights, loud noise, electrical hazards, and a smoking environment throughout the gaming property.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.                                   

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin. 

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.