Social Service Coordinator

Community Outreach And Case Management Specialist

Full-time, Non-exempt

$20.00 per hour; 40 hour per week

Monday thru Friday 8am to 5pm

Basic Function:

Providing community outreach, education and comprehensive case management in collaboration with the participants in developing an integrated service plan that includes the participant's short- and long-term goals and agency interventions.

Responsibilities:

• Provide Street Outreach and Interventions with Project Longevity clients conducting interconnected strategies to ensure participation in pro-social activities.
• Promote and demonstrate NOI's mission, vision and values through both behavior and job performance on a day to day basis
• Build community partnerships which support the needs of families by overseeing case management and follow-ups
• 24/7 on-call operative support by responding to significant incidents by being present in the neighborhoods, at the hospitals, and connecting with the associates of shooters and victims as soon after the event as possible
• Collaborating with other Project Longevity staff in outreach strategies, crisis intervention, reviewing referrals, including the Level of Service Inventory (LSI);
• Collaborating with other Project Longevity staff in conducting intake, screening, and assessments
• Participate in weekly case conferences
• Building positive relationships with Project Longevity clients and other community members and encouraging positive decision making; e. Facilitating community involvement and community-based programming and services
• Timely data collection, documentation and reporting into CMS and Veoci data collection system.
• Coordinate the enrollment of families into social service programming in support of client goals. This may include application assistance/review and/or authorization of direct benefit payments.
• Encourage clients to develop their own strengths including identification and practicing of needed skills
• Other related duties as assigned

Requirements:

Education:

Bachelor's degree Human Services field requirement.

Experience:

Experience in conducting community outreach

Excellent written and verbal communication skills and knowledge of communication principles and practices.

Knowledge of social media tools: Facebook, Twitter, Knowledge of website management.

Ability to prioritize, multi-task and follow through with minimal direction.

Flexibility in varied job assignments.

Job Skills:

Knowledge of community needs and resources; ability to maintain productive community relationships

Oral and written communication skills; interpersonal skills

Customer service, organizational and problem-solving skills

Ability to counsel clients with respect and dignity; tenacity and commitment to program goals

Recordkeeping and computer skills

Bi-lingual a plus; ability to work with diverse populations

Licenses /Certifications:

Current CT Driver's license / current CT required insurance/ own transportation

Benefits Include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with matching contributions
• Vacation Time
• Personal Time
• Sick Time
• Holiday Pay

New Opportunities' mission is to improve the quality of life for economically disadvantaged individuals by providing the necessary resources to increase their standard of living, foster self-improvement, and maximize self-empowerment.

New Opportunities Inc. is the community action agency that serves Waterbury, Meriden, Torrington and 22 surrounding Connecticut towns. We offer a variety of social service programs designed to eliminate poverty and assist people in need.

Headquartered in Waterbury and the cities fourth largest employer, New Opportunities has additional offices in Meriden, Torrington, Danbury and Thomaston for the convenience of those they serve. Annually, more than 61,000 individuals benefit from programs offered at this agency, guided by the New Opportunities staff who helped them find the way to meet their needs.

In accordance with the mission of New Opportunities, the Agency aims to increase the self-sufficiency of its customers and support their move out of poverty toward a more middle-class lifestyle.

In 1964, the Agency incorporated as a private non-profit corporation in the State of Connecticut and is a tax-exempt 501 (c) (3) organization. With an annual budget for 2014 in excess of $41 million dollars, New Opportunities administers more than 50 social service programs targeted to the low-income, elderly and disabled communities.

While the range of programs is broad, they fall into one or more of the following categories:

• Energy Assistance
• Fatherhood Initiative
• Child Welfare and Family Development Services
• Early Childhood Education Programs
• Elderly Services
• Homeless Shelter and Transitional Housing
• Ex-Offender Programs and Re-entry Services

EOE/AA/Veteran/Disability