Training Facilitator

Title : Training Facilitator


Purpose : This position is primarily responsible for the research, development and delivery of training programs for WeGo employees.


Reports to : Training Manager


Job Functions :

1. Conducts training of operators

• Trains employees on the safe operation of all WeGo vehicles.
• Prepares employees for all CDL test and trains on the proper operation of all equipment.
• Trains all employees in the classroom as directed.
• Conducts sensitivity and customer relations training.
• Observes employee's safety habits for minimum risk of accidents and injuries.
• Maintains training records and conducts driver assessments.
• Assists in special events provided by WeGo Public Transit.
• Leads a variety of training formats, including but not limited to classroom discussions, computer-based training.
• Assist in the development of the training materials.
• Assist in determining the effectiveness of training programs.

2. Conducts Re-training Programs as necessary

• Re-trains operators as necessary in all aspects of performance including but not limited to Defensive Driving, Sensitivity Training, Customer Relations skills, Fare Box, New Services Routes and Equipment.
• Conducts ride along with new operators.
• Train personnel in all aspects of services.

3. Performs other duties as assigned

The principal duties are intended to describe those functions that are essential to the performance of this job and must be performed unaided or with the assistance of a reasonable accommodation. Other responsibilities are those functions which are considered incidental or secondary to the overall purpose of the job. This job description does not imply that the above are the only duties assigned to the position. Employees may be required to perform any other job-related duties as requested by management.

Physical Requirements with or without reasonable accommodations :

Physical activity includes but is not limited to:

• Sitting, standing, lifting, reaching, walking, talking, writing, repetitive motion, carrying, grasping, holding, clarity of vision, speaking, listening.
• Must be able to operate office equipment, including but not limited to telephone, computer, binding machines, printer, copy machine, facsimile machine, tablets, and other handheld communication devices.
• Must have an understanding of working software such as WebEx, Zoom, or other virtual communication software in order to host training and meeting events virtually.

Other Requirements :

• Possess excellent interpersonal and customer relations skills.
• Ability to deliver and lead classroom discussion.
• Report to work on assigned schedule; ability to adjust to a flexible schedule.
• Work with little supervision.
• Excellent record keeping.
• Ability to promote positive work ethic.
• Maintain effective working relationship with all levels of employees.
• Understand and carry out detailed written or verbal instructions.
• Problem solving skills.
• Ability to make oral presentations.
• Ability to compose written documents.
• Maintain confidentiality.
• Respond to emergency situations (reporting to work early/staying late due to bad weather).
• Meet required deadlines.
• Work under stressful situations.

Certification (Must have or be able to obtain with 6 months) :

• Valid CDL A with P endorsement.
• Defensive Driving Instructor Certified.
• PASS Certification Training.

Education and Experience:

• High School diploma or equivalent G.E.D required.
• B.S. Degree in related field or combination of education and related experience is preferred.
• Valid CDL B/P license required with at least 2 years of experience.
• Excellent driving and safety record required.
• Must be proficient in Microsoft.
• Supervisory experience is preferred.
• Training experience is preferred.
• Knowledge of safety procedures, standard operation procedures, and Operations Department policies and procedures is preferred.

Classification under Fair Labor Standards Act: Non-Exempt

DTO is an Equal Opportunity Employer