Young Adults Business Services Representative

Job Description

Job Description

In addition to a competitive compensation, this position is also eligible for a sign - on bonus after 90 days of employment!

SUMMARY:   The Young Adults Business Services Representative (BSR) is responsible for providing outreach and assistance to businesses in targeted industries providing a full range of value-added services to meet businesses’ workforce development needs. The Young Adults BSR will recruit business customers, conduct analysis, and develop a comprehensive service strategy, including linkages to appropriate partners and community resources. This role focuses on connecting Young Adult (ages 16-24) customers with employment opportunities, work-based learning experiences, internships, apprenticeships, and career pathways that lead to long-term economic self-sufficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Develop and maintain employer partnerships that create employment opportunities specifically for Young Adult participants.
• Manage new business opportunities through all stages of the on-boarding cycle. Cold calling will be required.
• Provide outreach to professional organizations, trade organizations, and post- secondary educational institutions.
• Promote work-based learning opportunities, including internships, apprenticeships, job shadowing, and paid work experience programs.
• Conduct outreach and provides businesses with information and assistance regarding incentive programs such as OJT incentives, tax credits, and other available resources.
• Provide recommendations for new employer services or projects, and assist in the planning and implementation of special projects and/or employer services such as employer seminars, pre-employment testing services, employee credentialing, etc.
• Build and manage a strong sales pipeline; meet and exceed monthly KPI’s (key performance indicators) as well as monthly quota.
• Assess the human resource needs of area businesses by conducting business surveys, customer satisfaction surveys, and/or job profiling/job analysis.
• Collaborate with Career Coaches and Youth Program staff to identify employment opportunities aligned with participants' career goals and interests.
• Educate employers on the benefits of hiring young talent and available workforce development incentives.
• Assist Young Adult participants in securing unsubsidized employment, internships, and career pathway opportunities.
• Assist participants with job readiness, interview preparation, and workplace expectations.
• Support employers in implementing workplace readiness and mentorship opportunities for Young Adult employees.
• Coordinate hiring events, career fairs, employer panels, and industry tours designed for Young Adult participants.
• Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. 

CORE COMPETENCIES:

• Exceptional written and verbal communication skills required, including strength in persuasive writing, editing, and presentation design
• Excellent project management skills, with the ability to effectively prioritize tasks and meet deadlines, benchmarks, and goals.
• Ability to foster a positive work environment and build strong working relationships.
• Entrepreneurial approach, flexible attitude, and ability to handle multiple projects in a fast-paced and deadline-oriented environment.
• Strong understanding of sales principles.
• Ability to analyze market/industry data and create clear strategies.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely, which may include working additional hours and/or over the weekend as needed.
• Local travel60%, other travel 10% of the time.
• Bilingual; fluency in Spanish preferred.

EDUCATION and/or EXPERIENCE:

• Associate’s degree from an accredited college or university. The degree requirement may be substituted for four (4) years of professional work experience. 
• At least three (3)years of recruitment, account management or sales related experience.
• Experience with customer relationship management (CRM) software highly preferred.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and other Microsoft Office Products (Word, PowerPoint, and Outlook).  Ability to learn workforce related case management software. 

OTHER REQUIREMENTS: Possession of a valid driver’s license, a registered and insured vehicle that can be used during work.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit the KRA website: Careers – Join KRA's Workforce Development Team