Front Desk Attendant AM/PM

Job Description

Job Description

Position Title: Front Desk Attendant AM/PM
Department: Front Office / Guest Services
Reports To: Front Office Manager or General Manager
Shift: AM Shift (typically 7AM - 3PM) / PM Shift (typically 3:00 PM – 11:00 PM) weekends and holidays required

Position Summary

We are seeking a reliable, professional, and guest-focused PM Front Desk Attendant to join our hotel team. This position is responsible for providing exceptional customer service to guests during evening operations, handling check-ins and check-outs, resolving guest concerns, answering phones, and supporting smooth hotel operations during the PM shift.

The ideal candidate is friendly, detail-oriented, organized, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities

• Welcome guests and provide a positive first impression of the hotel
• Process guest check-ins and check-outs accurately and efficiently
• Handle reservations, room assignments, and payment processing
• Answer phone calls and respond to guest inquiries professionally
• Address guest concerns, requests, and complaints promptly
• Maintain accurate guest records and daily reports
• Coordinate with housekeeping and maintenance regarding room status and guest needs
• Balance cash drawer and complete end-of-shift paperwork
• Monitor lobby activity and help maintain a clean, professional front desk area
• Follow hotel policies, procedures, and safety standards
• Assist with audit preparation and shift handoff communication

Qualifications

• Previous hotel or customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn hotel management software
• Ability to multitask and remain calm under pressure
• Professional appearance and positive attitude
• Reliable attendance and punctuality required
• High school diploma or equivalent preferred

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 pounds occasionally
• Ability to work evenings, weekends, and holidays

Preferred Skills

• Experience with PMS systems such as Opera, OnQ, ChoiceADVANTAGE, or Cloudbeds
• Cash handling experience
• Bilingual skills are a plus

Benefits (Optional Section)

• Competitive pay
• Employee hotel discounts
• Paid time off
• Flexible scheduling
• Opportunities for advancement

Sample Closing

If you enjoy working with people and creating excellent guest experiences, we’d love to hear from you. Apply today to join our hospitality team.

Here’s a shorter version if you want something more concise for Indeed or Facebook:

PM Front Desk Attendant

We are looking for a dependable and customer-focused PM Front Desk Attendant to join our hotel team. Responsibilities include guest check-in/check-out, answering phones, handling reservations, resolving guest concerns, and maintaining smooth front desk operations during evening shifts.

Requirements:

• Customer service experience preferred
• Strong communication and computer skills
• Ability to work evenings, weekends, and holidays
• Friendly, professional attitude and reliable attendance

Hotel experience is a plus but not required. Training available for the right candidate.

Texas STAR Hospitality is an up and coming management company with a growing portfolio. Become a big part of a small company where you can make a difference!

Company Description

Texas STAR Hospitality is an up and coming management company with a growing portfolio. Become a big part of a small company where you can make a difference!