Admin Assistant

Job Description:

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback, etc.
• Follow the defined SOX (Sarbanes-Oxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets.
• Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM.
• Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods.
• Provides administrative support to department managers and generate reports for management review.
• Manage and organize administrative activities for the Taylor site.
• Support customer requests and inquiries.
• Coordinate with internal and external stakeholders.
• Prepare reports and maintain trackers.
• Utilize ERP systems (SAP, CRM, or similar) and Excel-based reporting.
• Serve as a liaison between U.S. operations and Korea-based teams.
• Serve as a key administrative and customer support contact.
• International travel to Korea required for training.
• Standard work hours are generally around 9:00 AM to 6:00 PM Central Time.

Requirement

• Bachelor's degree or equivalent experience in Business Administration, Management, or related field.
• Minimum 2 years of related working experience, including quotation, PO and revenue collection experiences.
• Experience with SAP/CRM system is a plus.
• Strong customer engagement skills via phone and email communications
• Good command of English and communication skills.
• Ability to work independently and prioritize tasks in a fast-paced
• The role requires strong organization, communication, and coordination skills while supporting both U.S. and Korea-based teams.
• Fluent Korean and English (Korean proficiency is a critical requirement).
• At least 1 year of relevant administrative, customer support, or similar experience.
• Experience using ERP systems (SAP, CRM, or equivalent systems).
• Intermediate Excel skills, including:
  
  • VLOOKUP
  • Pivot Tables
  • Reporting and tracking
• 1 to 5 years of relevant experience.
• Experience working in multinational environments.
• Comfortable interacting with customers and cross-functional teams.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.