Customer Service Representative II

Job Functions Duties Responsibilities and Position Qualifications:

Were not just a workplace - were a Great Place to Work certified employer!

Proudly certified as a Great Place to Work we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Schedule: 1st Shift
Full-time : Benefit Eligible

Multi-tasking is your middle name. Youve got great typing skills a passion for solving problems and a way of explaining things that helps people feel valued. Youre also looking for great benefits the support of an all-star team and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours

In this role you will:

• Provide patients clients and the laboratory team with exceptional service right over the phone!
• Work in a call center environment.
• Process billing claims analyze accounts and help callers understand their charges.
• Champion safety compliance and quality control.

All you need is:

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm) including 10-key
• Ability to thrive in a fast-paced environment

Bonus points if youve got:

• Associates Degree or Medical Assistant training
• 2 years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

Well give you:

• Appreciation for your work
• A feeling of satisfaction that youve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance including Paid Time Off and Paid Holidays
• Competitive benefits including medical dental and vision insurance
• Help saving for retirement with a 401(k) plus a company match
• A sense of belonging were a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

Clinical Pathology Laboratories Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Unclear Seniority