Medical Assistant

Medical Assistant

As a Medical Assistant at our clinic, you will play a crucial role in providing exceptional patient care and supporting our healthcare team. You will be responsible for performing clinical and administrative tasks to ensure smooth operations and enhance patient experience. Your work will directly impact the efficiency of our services and the quality of care we deliver to our patients.

Duties/Responsibilities

• Assist healthcare providers with patient examinations, procedures, and treatments.
• Record patient medical histories, vital signs, and other relevant information.
• Prepare and sterilize instruments and equipment as needed.
• Administer medications and vaccinations as prescribed by healthcare providers.
• Perform basic laboratory tests and prepare specimens for external testing.
• Monitor and document patient progress and communicate findings to healthcare providers.
• Manage patient records and ensure accurate and confidential documentation.
• Assist with patient intake, including verifying insurance information and obtaining necessary consent forms.
• Answer phone calls, respond to inquiries, and provide information to patients and their families.
• Provide compassionate and respectful care to patients, addressing their concerns and needs.
• Educate patients on treatment plans, medication administration, and preventive care.
• Maintain a clean and organized clinical environment, including managing supplies and equipment.
• Collaborate with other team members to ensure cohesive and comprehensive patient care.
• Participate in training and development opportunities to stay current with medical and behavioral health practices.
• As part of Axiom Care's commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we're building a future where compassionate care is accessible to all – come be a part of it!

What we offer

• Medical, Dental, and Vision
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition Reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Navajo Nation Preference:

• Preference is given to qualified Navajo Nation and/or Native American Applicants in accordance with the Title 15 N.N.C. Chapter 7.

Requirements

Required Skills/Abilities

• Knowledge of Windows, basic email, Microsoft Word, timekeeping software, and basic computer navigational skills.
• Ability to write professional correspondence and reports free from grammatical and spelling mistakes.
• Active Medical Assistant (MA) certification preferred.
• Ability to read, analyze, and interpret emails, letters, policies, procedures, etc.
• Self-motivated and self-directed
• Team player
• High level of patience
• Active CPR and First Aid certification required (may be provided by Axiom).
• Active Fingerprint Clearance Card
• Negative TB Test result within past 12 months

Education and Experience

• Highschool Diploma or Equivalent
• Medical Assistant Certificate or 1 year of BHT, MHT, MT, experience or equivalent.
• Outpatient Clinic: 1 year (Preferred)

Competencies

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.