Customer Service Manager

Job Description

Job Description

Overview

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Seeking a self-motivated professional with prior scheduling and management or supervisory experience
• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
• A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
• An experienced communicator and problem solver who is well-organized

What you will receive:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Retention and referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

Responsibilities

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Qualifications

What you will need:

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills