Home Audio Repair Technician

Job Description

Job Description

HOME AUDIO REPAIR TECHNICIAN - Repair of HiFi Gear

Audiophiles & Music Lovers Wanted

Who we are

The Music Room is the world’s largest dedicated reseller of pre-owned HiFi Audio Gear. We are a team of music lovers who are dedicated to a singular mission: delivering the very best online shopping experience in the HiFi industry. We feel that there is nothing more fulfilling than creating a high-performance, 2-channel HiFi system on any budget with carefully selected used components, speakers and cables. Currently, we are seeking to add additional repair technicians to our quality assurance team. 

Job Description

REPAIR TECH: The Home Audio Repair Technician plays a critical role in optimizing the lifecycle and quality of our pre-owned consumer audio inventory. When our testers uncover operational issues or opportunities to restore a unit to our high standards, the product is routed to our repair team. Specializing strictly in home audio (not studio, live sound, or pro gear), The Music Room processes components and speakers across a vast array of brands and eras—spanning modern state-of-the-art to classic vintage technology. 

Whether you are early in your repair career with strong fundamental skills or a seasoned pro, this role offers room to grow. You will work both independently and collaboratively to handle the full lifecycle of assigned gear: conducting initial intake and diagnostics, performing component-level bench testing and repairs, managing parts and repair queues, and documenting all updates in our ticketing system to ensure inventory listings stay current and units are promptly brought back to market. 

Essential Functions

Component-Level Diagnostics & Technical Repair:

• Troubleshooting: Perform component-level fault isolation, signal tracing, and diagnostics on high-end 2-channel and home audio equipment. 

• Circuit & PCB Repair: Execute PCB soldering, desoldering, and hardware repair on both modern solid-state and legacy/vintage vacuum tube circuitry. 

• Equipment: Utilize bench test equipment—including oscilloscopes, multimeters, signal generators, and distortion analyzers—to diagnose, calibrate, and verify performance to factory specifications. 

• Quality Assurance & Listing: Conduct rigorous final bench testing under load to certify functional safety, sonic performance, and reliability prior to listing items on our sales channels. 

Inventory Control, Sourcing & Bench Logistics:

• Creative Problem Solving: Leverage technical ingenuity to source or adapt rare parts, including harvesting componentry from unrepairable units when original parts are obsolete. 

• Backlog & Workflow Hygiene: Manage individual bench repair queues to maximize throughput without sacrificing quality, keeping pace with a high volume of inventory intake. 

• Parts & Vendor Logistics: Maintain active bench inventory for common components, order specialized replacement parts, and coordinate third-party outsource repairs for specialized factory services. 

Documentation & Cross-Functional Collaboration:

• Ticketing Accuracy: Meticulously document diagnostic findings, work performed, bill-of-materials, and labor phases in our internal ticketing system. 

• Cross-Team Support: Serve as a technical subject-matter expert for intake, testing, and customer-facing teams when technical inquiries arise. 

Essential Qualifications

• Demonstrated Technical Experience: Experience in component-level electronic diagnostics and repair, with a proven track record in high-end consumer HiFi audio, pro audio electronics, or a closely related vintage/modern electronics repair field. 

• Circuitry Experience: Grounding in electronic theory (Ohm’s Law, AC/DC circuit analysis, bias adjustment) and familiarity with audio amplifier topologies, power supplies, and discrete semiconductor/tube circuits. 

• Precision Bench Skills: Experience in hand- soldering/desoldering techniques (THD & SMT) and proficiency operating oscilloscopes, multimeters, audio analyzers, and dummy loads. 

• Volume & Pace Efficiency: Ability to manage a steady workflow of diverse, multi-brand repairs efficiently in a fast-paced environment. 

• Administrative Discipline: Organized and detailed, with strong written communication skills for tracking ticketing updates, parts inventories, and inter-departmental logistics. 

About The Music Room

Culture:

The Music Room is a vibrant and dynamic family-owned business that is transforming the way home audio customers buy & sell online. We have shown consistent year-over-year growth for 15+ years and have 60+ employees - both local and remote.

We operate in a custom-built, 15k sq. ft. facility with dedicated areas for shipping, receiving, testing, photography, conference room, offices and purpose-built listening rooms. We strive for a customer-first standard of excellence in all things by leveraging teamwork, Lean processes and forward-thinking systems.

Bringing new-school innovation into an “old-school” industry, we place a heavy emphasis on the implementation of new and emerging technologies.

We work standard weekday business hours, so that our employees can enjoy a sustainable work/life balance and pursue other hobbies and interests. 

Core Values:

• Innovation – DEFY THE GENRE – We are all about making some noise in our industry and doing things differently. We are: Experimental. Groundbreaking. Trailblazers. The HiFi Biz Remixed. We are always exploring and embracing change because we believe we can do it better.

• Process – HIT ALL THE RIGHT NOTES – Every detail matters. We value: Fundamentals. Precision. Execution. Consistency. Everyone is playing from the same sheet of music. Our commitment to scalable processes is essential to achieving “standing ovations” from our customers.

• Teamwork