Account Representative

Account RepresentativeThe Account Representative is responsible for performing collection activities on receivables. The Account Representative will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. The Account Representative will resolve issues of a non-routine nature as necessary, as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.Responsibilities & Duties:Communicate with debtors in regard to the repayment of their delinquent debt.Achieve assigned goals (fee, postdate, liquidation, and/or consolidation applications taken- specified by line of business)Make required number of phone calls daily as determined by managementProfile debtors and obtain financial information. Update demographic and financial information for each callRefer accounts for legal or administrative wage garnishment processes if applicable, as dictated by department and/or client requirementsPerform skip tracing to locate debtorsUse skip-tracing tools to locate the debtor in the most efficient mannerLocate required number of skip accounts as determined by managementEffectively communicate with third parties to obtain location informationProfile accounts that are determined un-locatable or exhaustedEnsure all accounts are worked within client standards and Federal regulationsMaintain specified file of accounts per client standardsWork within FDCPA, state regulations, department/division, and CRI Compliance PoliciesMaintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specificationsAdditional Responsibilities & Duties:Maintain continuing education and training in industry career developmentMaintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.Attend training sessions as directed by managementIntegrate information obtained through training sessions and policy changes into daily outlinesAssist with collector productivity monitoring through reports and daily productivity measurements as directedEducational Requirements:Must have a High School Diploma or GEDExperience Requirements:Microsoft Windows and PC experienceBasic keyboarding skillsMinimum of 6 months' collections experience preferredExperience with internet search engines preferredKnowledge, Skills & Abilities:Clean background required in order to obtain mandatory license for collecting.Strong verbal communication skillsGood mathematical and analytical skillsAbility to meet aggressive daily, weekly, and monthly production and quality goalsAbility to work flexible day, evening and weekend hours as requiredKnowledge of federal and state regulations governing collections including FDCPA, Privacy Act and FCRA preferredOther Information:Hand dexterityAble to talk, read and hear clearlyOccasionally required to stand or walk and lift and/or move up to 25 poundsEmployee works in an office environment. Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; and reads and comprehends information from a computer terminal and/or written resources.Must be able to complete and pass level 5C clearance that will be completed during training.Equal Opportunity Employer:Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.