Customer Service Representative - State Farm Agent Team Member

Responsive recruiter Company Overview Cindy Shumaker - State Farm is a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as a Customer Service Specialist. If you’re a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment. Job Description As a Customer Service Specialist, you’ll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include: Engaging with customers through various channels, including phone, email, and chat. Providing friendly and efficient assistance with policy inquiries, updates, and claims. Utilizing digital tools and platforms to connect with a younger demographic. Collaborating with a dynamic team to ensure timely and effective issue resolution. Proactively identifying opportunities to enhance customer satisfaction. Qualifications Excellent communication skills, both written and verbal. Tech-savvy with a familiarity with digital communication tools. Customer-oriented mindset with a strong desire to exceed expectations. Ability to adapt to a fast-paced, evolving work environment. Previous customer service experience is a plus, but not required. Requirements High school diploma or equivalent; college degree is a plus. A positive and proactive attitude towards learning and growth. Familiarity with social media platforms and digital communication tools. Ability to work in a collaborative team setting. Willingness to obtain relevant insurance licenses (training will be provided). Perks for Customer Service Specialists Competitive base salary with performance-based incentives. Comprehensive benefits package, including health insurance and retirement plans. Opportunities for professional development and career advancement. Fun and inclusive work environment with team-building events. Emphasis on work-life balance. Compensation: $45,000.00 - $60,000.00 per year Cindy Shumaker State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds. #J-18808-Ljbffr State Farm Agent