Warranty Technician

Warranty Technician

Salary Range $26.25 - $36.00 Hourly Position Type Full Time Job Shift 1st Shift Education Level High School Category Skilled Labor - Trades

Hourly Pay rate: $26.25 - $36.00 / hour + overtime

Power Solutions International (PSI) is a leading manufacturer of emissions-certified powertrains specializing in customized and fully integrated turnkey solutions for the leading global equipment manufacturers in the industrial, transportation, and energy markets manufacturers. Our facilities are housed in one million square feet of engineering, assembly, operations, and distribution space across seven facilities. We are positioned to meet the high production volumes of our customers with added capacity for growth.

Position Summary:

The Warranty Technician, reporting to the Warranty Manager, is responsible for the timely receipt, documentation, inspection, and technical evaluation of engines and related components returned for warranty consideration. The role conducts objective, comprehensive inspections to identify failure modes and determine probable root causes, documenting clear and technically supported findings. These findings provide the Warranty team with the accurate information needed to make informed warranty claim decisions. The Warranty Technician remains impartial throughout the evaluation process, focusing on determining and documenting what failed and why, rather than advocating for the approval or denial of a claim. The Warranty Technician is expected to remain flexible as departmental needs evolve and may be asked to take on additional responsibilities or assist the Warranty team with other duties as needed.

Essential Responsibilities:

Engine & Component Receiving

• Receive engines, components, and other warranty-related materials returned to PSI for inspection.
• Verify the items received against the applicable warranty claim and documentation.
• Enter received engines and components into the MIZE warranty system.
• Document discrepancies, missing components, or other issues identified during the receiving process.
• Ensure warranty returns are properly identified, organized, and maintained throughout the inspection process.

Warranty Claim Review

• Review all available information associated with the warranty claim prior to beginning an inspection.
• Review claim documentation, technician comments, photographs, diagnostic information, and other supporting evidence.
• Review available ST tickets and technical support history when applicable.
• Develop an understanding of the reported failure and diagnostic steps already performed before beginning the physical inspection.
• Identify additional information or documentation that may be required to complete the investigation.

Technical Inspection & Failure Analysis

• Perform comprehensive inspections of engines and related components to determine the failure mode and probable root cause.
• Disassemble engines and components as necessary to identify internal damage and failure conditions.
• Inspect mechanical, electrical, fuel, lubrication, cooling, and related engine systems.
• Identify evidence of component failure, improper installation, maintenance-related issues, customer-induced damage, normal wear, improper application, or other conditions that may have contributed to the failure.
• Take accurate measurements and compare findings against applicable PSI specifications and service information.
• Document inspection findings with detailed notes, measurements, photographs, and other supporting evidence.
• Identify additional testing or analysis required when the root cause cannot be conclusively determined.
• Escalate unusual, complex, or potentially systemic failures to the Warranty Manager and appropriate technical departments (Engineering, Quality, CSE, or Service).

Warranty KPI Responsibilities

• Complete inspections and provide documented findings to the Warranty team within the Department's established 30-day inspection KPI.
• Maintain accurate and timely updates to the engine and part KPI trackers.
• Communicate potential delays or issues that may prevent an inspection from being completed within the required timeframe.
• Help ensure warranty returns do not remain uninspected or unresolved due to incomplete internal processing.

Technical Reporting

• Provide clear, concise, and factual inspection reports to the Warranty team.
• Clearly identify:
  • Reported failure
  • Inspection findings
  • Failed component(s)
  • Evidence of failure
  • Probable failure mode
  • Probable root cause
  • Contributing factors, when applicable
• Ensure conclusions are supported by physical evidence and documented inspection findings.
• Provide technical recommendations to assist the Warranty team in determining appropriate claim disposition.
• Maintain inspection documentation in accordance with PSI warranty procedures.

The Warranty Technician should possess a strong technical and mechanical understanding of:

• Internal combustion engine operation and systems
• Engine mechanical components and failure modes
• Lubrication systems
• Cooling systems
• Fuel systems
• Ignition systems
• Electrical systems and components
• Engine sensors and electronic controls
• Wiring and harnesses
• Diagnostic procedures and troubleshooting
• Engine disassembly and inspection
• Measurement tools and mechanical specifications
• Root-cause and failure analysis

Requirements:

• College desired High School diploma or equivalent required
• Hands-on experience with engine repair, diagnosis, maintenance, or inspection required.
• Mechanical experience with internal combustion engines, preferably in a service, repair, or manufacturing environment.
• Experience with engine electrical systems, fuel systems, and related components preferred.
• Experience using common diagnostic equipment, measurement tools, and engine inspection equipment preferred.
• Previous experience in a warranty, service, repair, manufacturing, or technical inspection environment preferred.

PSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans. Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program. Come join our team and learn more about PSI and what we have to offer!

Power Solutions International/3Pi is an EOE disability/vet company offering a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.