IT Coordinator

Job Description

Job Description

About Break Through Tech
Break Through Tech transforms how tech talent is discovered, developed, and connected to opportunity in the age of AI.  Working across higher education and industry, Break Through Tech delivers programs nationwide and integrates technical training, work-based learning, mentorship, and career readiness with deep employer partnerships to create more effective and scalable routes into early tech careers.  Break Through Tech is actively shaping the field of early tech talent development by identifying what works, translating those insights into replicable models, and helping define more consistent approaches to how talent is prepared, assessed, and hired across institutions and employers.

At a moment when AI is reshaping every aspect of work and society, Break Through Tech’s mission is urgent: to ensure that the people who build what comes next — and who are in the room where the most consequential technology decisions of our time get made — look like the world they will shape. Learn more about our work at

Position Summary
We’re looking for a motivated and collaborative IT Coordinator to join our   team. Reporting to the Senior Director Program Delivery, this part-time, non-exempt role will support our internal technical operations needs. In this position, you will manage our internal IT documentation, reporting and support in partnership with our external IT Managed Services Provider.

This is a part-time, temporary position in Summer 2026 with the opportunity to extend into the Fall and Winter.  The IT Coordinator will be hired at a rate between $22-$24/hr -- depending on experience -- for 20-29 hours s per week. U.S. Work Authorization is required.

Essential Duties and Responsibilities
The essential duties of this role are grouped into categories, with the approximate percentage of time spent on each category indicated below

IT Support Desk Management (30%)

• Triage incoming IT Requests and determine whether they can be solved in-house, or whether they need to be escalated to our external IT Managed Services Provider (MSP)
• Coordinate with our MSP to ensure escalated IT Requests are completed on time according to our Service Level Agreement (SLA) and with high requestor satisfaction. Requests will include hardware and software access, including onboarding and offboarding staff and temporary workers.

IT Documentation and Training Coordination (30%)

• Support implementation and training on new software and systems
• Maintain internal documentation on IT policies and procedures

IT Administration Support (30%)

• Support the Senior Director with the management of IT budget requests, forecasts and spend
• Report on Key Performance Indicators (KPIs) monthly to ensure we are providing excellent IT service
• Participate in Quarterly and Annual planning to ensure IT goals are aligned with department-wide and company-wide goals

Other duties as assigned (10%)

Knowledge, Skills, and Abilities

• Basic understanding of IT concepts, including hardware, software, and networking fundamentals
• Strong written and verbal communication skills — this role involves a lot of coordination and documentation
• Familiarity with IT service management concepts (ticketing systems, SLAs, help desk workflows)
• Exposure to IT documentation practices or internal knowledge bases
• Interest in or experience with software implementation or user training
• Proactive communicator with strong follow through
• Service-oriented mindset and patience when supporting non-technical staff
• Comfortable working in a small-team environment where the role may evolve
• Ability to troubleshoot common technical issues (connectivity, software access, peripheral devices)

Education and/or Experience

• Currently enrolled in an undergraduate or graduate program in Information Technology, Computer Science, Information Systems, or a related field, or recent graduate of a related major. 

Work Model/Location
This role operates in a hybrid work arrangement and is expected to work on-site in Manhattan at least 1 day per week on Wednesday.

Compensation and Hours 

• Pay rate: $22-$24 per hour depending on experience
• The position is expected to require 20-29 hours per week and is not eligible for benefits. 
• Visa sponsorship is not available for this position.

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Break Through Tech believes in creating a more equitable playing field for applicants and values the depth of relevant skills built through successful education, work, and life experiences. If your background and skills are a close match for this position, you are strongly encouraged to apply. Break Through Tech is committed to further building and maintaining a staff that reflects the full range of communities we serve and is an equal opportunity employer. We value a diverse workforce and an inclusive culture. Break Through Tech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Employment at Break Through Tech is contingent upon successful completion of references and a background check, which may include verification of employment history, education, criminal record, and other relevant screenings as permitted by law. Background checks are conducted after a conditional offer of employment and in compliance with all applicable federal, state, and local laws.

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