Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Information Technology, Coordinator (US Ex)

EF Education First

Triage incoming support tickets and requests from faculty, staff, and students, prioritizing based on urgency and impact. Resolve day-to-day technology issues within agreed SLAs, escalating to the Campus Technology Director when needed. Document issue resolutions clearly in the ticketing system to build a campus knowledge base and reduce repeat requests. Track recurring issues and flag patterns to the Campus Technology Director for root cause analysis. Provide clear, timely communication to users on ticket status and expected resolution times. End-User Device Support Provide hands‑on support for student and staff devices, including laptops, tablets, and peripherals across macOS, Windows, and iOS/iPadOS. Assist with device setup, MDM enrollment, and basic configuration for new and returning students and staff. Perform routine maintenance, software updates, and hardware troubleshooting. Support the device lifecycle process — from unboxing and provisioning through to decommissioning. Classroom & AV Technology Support classroom technology including projectors, displays, interactive panels, Apple TVs, and video conferencing systems. Perform routine checks of classroom AV setups, particularly at the start of each academic term. Respond quickly to classroom technology issues during the school day, minimizing disruption to lessons. Maintain an accurate inventory of classroom equipment and flag items that need repair or replacement. Network & Connectivity Provide first‑level troubleshooting for Wi‑Fi and connectivity issues reported by campus users. Escalate unresolved network issues to the Campus Technology Director and EF WWIT as appropriate. Assist with network‑related onboarding tasks such as device registration and SSID access for new students and staff. Account & Access Management Assist with user account creation, password resets, and access provisioning for campus systems including Microsoft 365 and Google Workspace. Support IT onboarding and off‑boarding processes for students, staff, and faculty — ensuring accounts and access are set up and removed accurately and on time. Work within established access control policies and flag any anomalies to the Campus Technology Director. Documentation & Knowledge Management Maintain accurate records of hardware assets, software licenses, and technology inventory. Write and contribute to knowledge base articles, how‑to guides, and FAQs that help the campus community self‑serve. Keep the ticketing system updated and organized, ensuring tickets are properly categorized and closed out. Qualifications Professional Qualifications 1–3 years of experience in an IT support, helpdesk, or similar technical support role. Practical, hands‑on experience supporting macOS and Windows environments; iOS/iPadOS familiarity a plus. Familiarity with ticketing and ITSM tools (e.g., Jira Service Management, Zendesk, or similar). Basic understanding of networking concepts — sufficient to troubleshoot connectivity issues and work effectively with a senior technical team. Working knowledge of Microsoft 365 and Google Workspace — account management, access provisioning, and basic troubleshooting. Familiarity with MDM solutions such as Jamf or Intune is a plus. Classroom or AV support experience is desirable. Experience in a school, university, or other education environment is a plus, though not required. Personal Qualities Patient, approachable, and genuinely enjoys helping people who may not be technically confident. Calm under pressure — able to handle a busy support queue during high‑demand periods without losing composure. Organized and methodical: follows issues through to resolution and doesn’t let tickets fall through the cracks. Strong communicator — able to explain technical issues in plain, jargon‑free language. Self‑motivated and comfortable working independently, while knowing when to elevate matters. Reliable and punctual — this is an on‑site, campus‑based role with a regular school schedule. Fluency in written and spoken English required; additional languages welcome given our international campus community. Campus housing: the option to live on campus is available as part of this offer package. #J-18808-Ljbffr EF Education First

Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Information Technology, Coordinator (US Ex) in New York, NY vacancy
  • $19 per hour

     ...the world’s greatest tennis event. The US Open Tennis Championships is one of the...  ...support to the Sr. Manager of Premium Seating Coordinating Furniture and Décor Deliveries,...  ...in Providing all trades and vendors with information necessary to complete tasks at hand Receive... 
    Suggested
    Hourly pay
    Summer work
    Seasonal work
    Local area
    Worldwide
    Shift work
    Night shift
    Weekend work

    USTA

    New York, NY
    5 days ago
  •  ...Location: Remote. Preferred locations: Chicago, Omaha, Denver, San Francisco Bay Area, Boston, New York City Job Title: US People and Culture Coordinator Reports To: Direct to Managing Director – US, Matrix Report to VP of People and Culture (Nairobi) Job Type: Part Time... 
    Suggested
    Part time
    Work experience placement
    Immediate start
    Remote work
    Flexible hours

    Village Enterprise

    New York, NY
    4 days ago
  •  ...US PRO & B2B Coordinator Nordic Knots is a fast-growing Scandinavian interior design brand specialising in premium rugs and textiles rooted...  ...to ensure B2B partners have updated assets and product information Coordinate and deliver product trainings for B2B Partners... 
    Suggested
    Work at office

    Nordic Knots

    New York, NY
    5 days ago
  • A Scandinavian interior design brand in New York is looking for a US PRO & B2B Coordinator. This role entails managing B2B partnerships and ensuring smooth service processes, along with supporting sales operations. The ideal candidate should have a minimum of two years... 
    Suggested

    Nordic Knots

    New York, NY
    5 days ago
  • $19 per hour

    USTA National Headquarters is seeking an Administrative Support role for the US Open Tennis Championships, held in New York. The position involves coordinating the Premium Seating Department, managing deliveries, and ensuring communication with suite holders. Candidates... 
    Suggested
    Hourly pay
    Shift work

    USTA National Headquarters

    New York, NY
    5 days ago
  •  ...About Us Eagle Electrical Services is a comprehensive commercial...  ...Job Title: Senior BIM/VDC Coordinator Reports to: President/Senior Project...  ...and Requests for Information (architectural, structural, civil...  ...Proficient in basic computer skills (ex. folder structure, emails & attachments... 
    For contractors
    For subcontractor
    Work at office

    Redman Equipment & Manufacturing Company

    Brooklyn, NY
    4 days ago
  • Coordinator Initial Lender and Title Delivery The ideal candidate will be able to work west coast hours - 8:30am PCT- 5:30pm PCT. We are...  ...The position supports internal operations by verifying loan information is accurately updated in file entry, preparing required title... 
    Remote job
    Temporary work
    Work at office

    Anywhere Real Estate

    New York, NY
    1 day ago
  • $34.87 per hour

     ...partner company. We are currently looking for an Implementation Coordinator in the United States. The role supports the statewide...  ...and external stakeholders Competence in synthesizing complex information and providing strategic recommendations Basic data analytics... 
    Remote job
    Hourly pay
    Full time
    Local area
    Flexible hours

    Jobgether

    New York, NY
    4 days ago
  • $60k - $65k

     ...Job Title & Summary Job Title: Webmaster Coordinator – Software Development Specialist 1 Department: Communications & Marketing...  ...other members of the Communications & Marketing Department, Information Technology Department, and library staff systemwide. Responsibilities... 
    Full time
    Part time
    Work at office
    Local area
    Flexible hours
    Weekend work
    Afternoon shift

    Jersey City Free Public Library

    Jersey City, NJ
    2 days ago
  •  ...looking for a Client Success Coordinator to join our team in New York and...  ...neuroscience, our proprietary technology, Liz, delivers a deep, human‑...  ...experience. Founded in 2014 by two ex-Googlers, Seedtag has grown...  ...hiring process, please let us know. We’re committed to ensuring... 
    Internship
    Work at office
    Work from home
    Flexible hours

    Seedtag

    New York, NY
    3 days ago
  • Dormont Manufacturing Co is looking for a Health, Safety, and Environmental Coordinator to oversee safety compliance across various projects in the United States. Responsibilities include conducting audits, leading incident investigations, and facilitating training for... 

    Dormont Manufacturing Co

    New York, NY
    5 days ago
  • $55k - $60k

     ...Family Community Partnership Coordinator Department: Early Childhood Services...  ...needs assessment which informs the ERSEA plan by prioritizing...  ...engagement of Policy Council members (ex elections, meetings setup,...  ...applying for. Also provide us with three professional references... 
    Local area
    Monday to Friday
    Weekend work

    Grand Street Settlement

    New York, NY
    3 days ago
  •  ...will play a crucial role in overseeing and coordinating all aspects of international trips. You...  ...to coordinate with vendors and manage information transfer while also troubleshooting problems...  ...Pro International. To learn more about us, check out our website at Location... 
    Local area

    EmergencyMD

    New York, NY
    2 days ago
  •  ...Legal Intake Coordinator Join Hire Hangar and work with fast-growing...  ...to gather relevant case information and assess potential fit Accurately...  ...and have ideally worked with US or UK-based law firms....  ...services context Tools & Technology: Legal CRM/intake platforms... 
    Full time
    Work experience placement
    Remote work

    Hire Hangar

    New York, NY
    5 days ago
  • $17 - $25 per hour

     ...Phlebotomy Site Coordinator Location: Little Silver, NJ Work Schedule: Monday - Friday 6:45...  ...flow, wait times, inventory levels and information logs. Monitor monthly productivity reports...  ...visit our accessibility site or contact us at Labcorp Accessibility. For more information... 
    Hourly pay
    Monday to Friday
    Flexible hours

    LabCorp

    New York, NY
    1 day ago
  • $10k

     ...Yorkers. Position Summary: The Intake Coordinator will be responsible for conducting...  ...reports. Collect demographic and clinical information from medical providers for patients and...  ...unit. Why you should work for us: ~ Benefits: City employees are entitled... 
    Permanent employment
    Full time
    Work at office
    Work from home
    2 days per week

    City of New York

    New York, NY
    4 days ago
  • $20 - $30 per hour

     ...journey to reshape mental health care. Join us in making a lasting impact! Reports to:...  ...with the primary treating clinicians. Coordinate Peer-to-Peer (P2P) Review preparation...  ...Running daily reports to ensure that all information needed for timely review has been entered... 
    Remote work

    Guidelight Health

    New York, NY
    3 days ago
  • $21 per hour

     ...Seasonal Client Relations Center Coordinator The Seasonal Client Relations Center team supports all aspects of the Hermes.com business...  ...inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience. As the... 
    Hourly pay
    Full time
    Internship
    Seasonal work
    Work at office
    Flexible hours

    Hermès

    New York, NY
    5 days ago
  •  ...compassionate and highly organized Intake Coordinator to serve as the welcoming front door to...  ...rare opportunity to help build a trauma-informed, culturally responsive clinic from the ground...  ...in a fast-paced environment. About Us: Harlem Family Services Inc. has been... 
    Full time
    Work at office
    Immediate start

    HARLEM FAMILY SERVICES INC

    New York, NY
    2 days ago
  • $17.92 - $26.92 per hour

     ...safety and quality in everything we do. Join us and be part of something bigger –...  ...The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer...  ...closely monitor all store activity and gather information on theft and operational vulnerabilities... 
    Hourly pay
    Full time
    Local area
    Flexible hours
    Night shift

    CVS Health

    Union City, NJ
    3 days ago
  •  ...V3Gate, LLC is a fast-growing information technology company based in Colorado Springs, CO. We’re looking for a junior Proposal Coordinator to join our capture and proposal team. This is...  ...deadlines are set by the government, not by us, and they don’t move. Some weeks are... 
    Full time
    Contract work
    Remote work

    V3Gate LLC

    New York, NY
    1 day ago
  • $91.75k - $96.75k

     ...Senior Coordinator of Grants and Contracts (Housing) The Legal Aid Society...  ...Directors on creation of technology solutions to program management...  ...quickly gather data, compile information, keep accurate records,...  ...depends on the efforts of all of us and our ability to build strong... 
    Contract work
    Work experience placement
    Work at office
    Visa sponsorship
    Work visa

    LASTAD

    New York, NY
    5 days ago
  • $20 per hour

     ...forward to every day. Powered by technology and a network of over 2,000...  ...operates in over 20 major US cities and continues its expansion...  ...is recruiting for Event Coordinators to join our team in markets across...  ...when necessary to keep them informed or help problem solve.... 
    Full time
    Part time
    Work experience placement
    Work at office
    Local area
    Flexible hours

    Fooda

    New York, NY
    4 days ago
  •  ...Seasonal Loading Dock Team Supervisor to manage a team and ensure efficient operation during the US Open. This role requires supervising up to 10 employees, coordinating mail logistics, and maintaining a clean loading dock environment. The position offers an hourly rate... 
    Hourly pay
    Seasonal work

    Blue Jean Kİng National Tennis Center

    New York, NY
    4 days ago
  •  ...interview and paper intake with the Client Enter all intake information into two databases (CARES & TDF Database) Construct an initial...  ...of individuals who share our mission and who want to join us in working on the cutting-edge of important social issues. We... 
    Full time
    Local area

    The Doe Fund Inc

    New York, NY
    2 days ago
  • $65k - $68k

     ...About Us Centric Brands is a leading lifestyle brand collective that designs, sources...  ...opportunities and thrive in an environment informed by creativity and thinking that is both...  ...productsamplesand showroom communication Coordinate photography needs, includingsampleshipments... 
    Summer work
    Work at office

    Centric Brands Inc.

    New York, NY
    2 days ago
  •  ...York City office is looking for a Proposal Coordinator to join CMTA (formerly known as AMA...  ...application or interview process, please contact us at ****@*****.*** or your...  ...national origin, age, disability, genetic information (including family medical history),... 
    Work at office
    Local area
    Immediate start
    Work from home
    Flexible hours

    CMTA Inc

    New York, NY
    3 days ago
  • $18 - $22 per hour

     ...professional, there's a career here for you. Join us in making a real difference in the health...  ...experienced and detail-oriented Surgical Coordinator to join our healthcare team. The Surgical...  ...the procedure. Ensure patients are informed of pre-visit requirements, fasting... 
    Full time
    Work at office
    Flexible hours

    Essen Medical Associates

    New York, NY
    1 day ago
  • $45k - $55k

     ...industry. What's in it for you? Remote - US Base Salary: $45,000 – $55,000 annually...  ...Specialist About the Role The Onboarding Coordinator plays a critical role in ensuring new...  ...of initial payments and ensure payment information is properly recorded. Policy Review & Member... 
    Remote work

    Legacy Farmer

    New York, NY
    4 days ago
  • $50k - $65k

     ...Premier Mortgage Associates is seeking an Appraisal Desk Coordinator to play a crucial role in managing the company's appraisal lifecycle...  ...competitive benefits including medical coverage and a 401(k) plan. Join us to help turn dreams of homeownership into reality! #J-18808-... 
    Remote work

    Premier Mortgage Associates

    New York, NY
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Information Technology, Coordinator (US Ex). Be the first to apply!