Dental Patient Coordinator

Dental Patient CoordinatorWakefield - Raleigh, NC 27614OverviewLevel ExperiencedDescriptionThe primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies.Key CompetenciesWelcoming/greeting patients with a welcoming, professional and polished demeanorChecking-in patients to ensure they have all the necessary information in the patient management softwareCollecting co-paymentsChecking-out patientsRunning and processing applicable reportsMonitor office emailsUtilizing RevenueWell for confirmations, communication with patients, and insurance requestsInsurance Verification and pre-authorizationsClosing out and ensuring that registers are balanced dailyCompleting next day router preparationAbility to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)Scheduling patients, filling same-day or next-day schedule as neededMonitoring and responding to office voicemailsSupport Office Manager with EOD processEscalating issues to Office ManagerOther duties and responsibilities as assigned.QualificationsTo successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.Essential RequirementsMust be present by 7:45 AM as business hours of operations is 8-5 PMFlexibility to be accessible before and after hours based on business needPassing of satisfactory credit checkHS Diploma or higherCustomer Service experienceAbility to work in fast paced work environment and under pressureAbility to balance registersStrong communication skillsMust exhibit ethical conduct & confidentialityHigh attention to detail and accuracyStrong computer skillsOutstanding organization skillsAbility to demonstrate independent thinking as well as a teamwork approach to job responsibilities.Dental or medical front desk experience preferred