Client Success / Account Manager (3PL)

Client Success / Account Manager

The Client Success / Account Manager serves as the primary point of contact for ShipLogiQ's 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.

Key Responsibilities

• Serve as the main liaison between clients and warehouse operations
• Manage new client onboarding and implementation
• Monitor SLAs and operational KPIs
• Provide regular reporting on inventory, fulfillment, and performance
• Handle client escalations and issue resolution
• Coordinate internally with warehouse managers to meet client needs
• Identify upsell opportunities for additional services (VAS, freight, storage)
• Conduct regular client check-ins and business reviews

Qualifications

• 3+ years experience in 3PL, logistics, or supply chain account management
• Strong communication and relationship management skills
• Understanding of warehouse operations and fulfillment workflows
• Experience working with WMS and reporting tools
• Highly organized and customer-focused

Why AELogistix? Join a collaborative, fast-growing logistics company where technology and teamwork drive results. You'll have the opportunity to shape how our systems evolve and directly impact warehouse performance across the network.

What We Offer

• Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
• 401(k) Retirement Savings Plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

Salary: The anticipated base salary is $25-$30/hour. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.