Player Services Representative

Player Services Representative

As a Player Services Representative, you will be the face of guest interaction on the casino floor. You'll handle cash transactions, troubleshoot minor machine issues, and promote current events and amenities. Your role includes maintaining a clean and organized gaming area, staying informed about promotions, and ensuring compliance with gaming regulations. This position requires a proactive, guest-focused attitude and the ability to thrive in a fast-paced, high-energy environment.

Responsibilities

Process e-game jackpots and complete IRS forms (W2G/1042-S) accurately

Assist guests in locating specific machines and denominations

Perform minor machine repairs (e.g., clearing jams, resolving tilts)

Promote a fun, friendly, and welcoming atmosphere for guests

Maintain cleanliness and organization of gaming areas

Respond promptly to machine service lights and guest needs

Stay informed on current promotions, events, and property amenities

Monitor for underage gaming and report concerns to supervisors

Uphold Big 6 standards: Clean, Safe, Comfortable, Quick, Friendly, Fun

Qualifications

High School Diploma or GED required

Minimum 6 months of related experience or equivalent combination of education and experience

Strong customer service and cash handling skills

Proficient in basic computer operations

Detail-oriented with ability to complete federal and state forms accurately

Ability to stand and walk for extended periods (7+ hours/day)

Comfortable working in smoke-filled and noisy environments

Capable of lifting up to 25 lbs and performing moderate physical tasks

Must obtain and maintain licensing from the appropriate gaming authority

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma's premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses' hospitality division.

Here's what awaits you:

Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).

Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.

Work-Life Balance: Enjoy flexible spending accounts, maternity/ paternity leave, and voluntary benefits for added peace of mind.

And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.

Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.

Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.

Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.