RMA Technician

Quality Control Technician

Come be a part of our mission and make a meaningful, positive impact by providing innovative captioned telephone services that empower people who are Deaf or hard of hearing.

Benefits

• Paid Vacation, Sick Time, and Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

* Candidates must be local and available to work onsite daily *

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Job Summary

Entry Level Position This CaptionCall Quality Control Technician is an entry level position responsible for managing the full lifecycle of returned CaptionCall phones. This includes receiving, testing, and evaluating returned devices to determine whether they can be refurbished for reuse. Reusable products are cleaned, repaired, and refurbished with any missing components, then prepared for re-deployment into the field for installation with a new customer. The technician ensures all refurbished units meet quality standards and are ready for safe and reliable use.

Essential Duties and Responsibilities

• Receive, sign for, process, and organize daily inbound shipments of returned CaptionCall phones and repackaging materials
• Test returned devices for functionality and cosmetic condition, ensuring quality standards are met
• Document test results and maintain accurate records in the RMA system
• Manage the RMA process by determining final disposition of returned products based on established criteria (refurbish and repackage for field use, return to manufacturer, or recycle)
• Refurbish operational devices and prepare them for redeployment or shipment as required
• Meet or exceed daily testing and productivity quotas established by Warehouse Management
• Organize and prioritize warehouse components to support efficient operations
• Maintain a clean, organized, and safe warehouse environment while adhering to all internal safety procedures
• Support additional warehouse operations as assigned by the supervisor, including order preparation and fulfillment
• Demonstrate flexibility by accepting and completing new tasks and assignments as directed
• Contribute positively as a team player with a strong work ethic and professional attitude

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum: High School Diploma or GED

Experience

Entry Level Position Experience in a warehouse environment helpful

Knowledge, Skills, and Abilities

• Intermediate Computer Skills (MS Word, Excel, etc.)
• Effective verbal and written communication skills
• Ability to meet daily goals in a fast-paced, quality-controlled environment
• Strong attention to detail and ability to follow procedures

Working Conditions and Physical Requirements

Ability to sit and/or stand for extended periods and work with a computer. Must be able to lift up to 25 lbs, bend, and reach as required in a warehouse setting. Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Company Summary

Our Mission …Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision …To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:

Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.