Healthcare Practice Operations Lead

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 501 REDMOND RD NW City: ROME State: Georgia Postal Code: 30165 Job Description: Provides leadership and direction in accordance with organizational goals and objectives. Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites. Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period. Acts as a liaison between administration, physicians, and staff. Counsels employees, develops staff, and utilizes the disciplinary process as appropriate. Coordinates the daily operations of the medical practice site. Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care. Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures. Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations. Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors. Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies. Other duties as assigned. Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions. Knowledge, Skills, and Abilities: Able to communicate effectively in English, both verbally and in writing Required Knowledge of Medicare, Medicaid, and third-party payors Preferred Additional languages Preferred Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques Required Mature judgment in dealing with patients, physicians, and insurance representatives Required Ability to operate general office machines such as computer, fax machine, printer, and scanner Required Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion Required Ability to manage diverse personalities Required Ability to adapt in an ever-changing healthcare environment Required Ability to follow complex instructions and procedures, with a close attention to detail Required Exceptional customer service skills Required Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties Preferred Basic medical terminology Required Education: Associate Preferred High School Grad or Equiv Required Field of Study: in Business, Finance, or Supply Chain. Work Experience: 2+ years of related work experience Required Experience coding ICD-10 and CPT billing Preferred Leadership experience in a healthcare setting Preferred Patient care experience as CMA, LPN, EMT, etc. Preferred Staff experience in a health care setting Preferred Licenses and Certifications: Certified Healthcare Access Associate (CHAA) Preferred Certified Revenue Cycle Rep (CRCR) Preferred Basic Life Support - CPR Cert (BLS) Required Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range: $18.37 - $34.17 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr adventhealth