Workplace Experience Coordinator

Deliver exceptional client experience through enhanced engagement, proactive communication, and high-touch service Implement the experience program at the client site Provide a hospitality-focused workplace environment Support client event coordination and move management activities Serve as the initial point of contact for client event coordination requests Execute services consistently with SLAs, standard processes, and professional brand image Organize and operationalize engagement events within the assigned client location Conduct routine walkthroughs and assessments of soft services delivery Support move management data collection, analysis, and reporting Achieve and exceed performance, team, and client goals and objectives Assist with third-party vendor relationships and service partners Build lasting relationships with client employees and guests Visibly engage in the workplace and carry calling and culture cards Identify potential risks and escalation as necessary Provide administrative and operational excellence for soft services Requirements Minimum 2 years of relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate Exceptional customer service skills and professionalism with a passion for hospitality Ability to manage multiple priorities and deliver results in a fast-paced environment Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service Ability to work independently, with strong prioritization and time management skills Ability to work with diverse teams, lead and/or follow, and be respectful, cooperative, and accountable Excellent verbal and written communication skills Excellent organizational skills and process management Ability to adapt to new devices, technology, and applications Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook) Candidates must be authorized to work in the United States without sponsorship Core Competencies Demonstrates exceptional customer service and hospitality skills while managing client engagement and event coordination. Proficient in operational excellence and effective communication within diverse teams to achieve client goals. Highest-signal resume keywords Customer Service Skills Event Coordination Microsoft Office Suite Proficiency Hospitality Experience Facility Management Knowledge Hard Skills Event Coordination Data Collection Process Management Operational Excellence Risk Identification Soft Skills Interpersonal Skills Time Management Collaboration Communication Skills Organizational Skills Industry Keywords Hospitality Facility Management Commercial Real Estate Client Engagement Service Partners Tools & Technologies Microsoft Teams Microsoft Excel Microsoft PowerPoint Microsoft Word Microsoft OneNote Microsoft Outlook #J-18808-Ljbffr Jobtailor