Service Technician - Preserve at Brentwood

Job Description

Job Description

UDR, Inc. and its affiliated companies are seeking a Service Technician to join our team at Preserve at Brentwood, our apartment community (360 homes) located in Nashville, TN.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Service Technician , every day is an opportunity for you to deliver first-class service in turn achieving customer happiness and resident retention.

Essential Functions:

• Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units interior, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.
• Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.
• Ensure that apartments are ready for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic apartment cleaning and other miscellaneous equipment maintenance and repairs.
• Maintain tools and equipment and ensure that they are in proper working order, request replacements as necessary, and assist in stocking inventory.
• Assist Maintenance Manager with vendor management and ordering supplies/equipment to maintain appropriate levels of inventory within budget guidelines.
• Foster an on-going positive relationship with residents confirming their expectations are being fulfilled.
• Identify, communicate, and implement opportunities to improve resident happiness and service.
• Assist in training and mentoring of new Maintenance Technicians and/or Apprentices.
• Provide superior customer service to internal and external customers.
• After hours on-call rotation is required.
• Perform other duties as assigned or as necessary.

Experience, Knowledge and Skills:

• Maintenance experience in the multi-family, hospitality, or similar industry
• Competency in residential plumbing, electrical, appliance repair, painting, and drywall
• Knowledge of and experience in HVAC and carpentry a plus
• Customer service experience
• Proficient in the use of modern technology, especially computers and smartphones
• Valid driver’s license and rotating on-call responsibility required

Education: 

• High school or equivalent preferred
• EPA Type II or Universal certification preferred

Career Development and Advancement:

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals.  We believe our employees are the organization's most important asset.

Exceptional Benefits:
We offer a comprehensive benefits package designed to invest in your future and well-being:

• Financial Security: Company-matched 401(k) plan.
• Generous Time Off: Up to 10 vacation days, 6 sick days, 4 personal days, 2 floating holidays, plus company-observed paid holidays.
• Perks & Growth: housing discounts to live in our best-in-class communities, tuition reimbursement, and company-sponsored volunteer/community service days.
• Culture & Recognition: Fun company events and our annual President's Club, honoring associates for exceptional customer service and operational excellence.

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities.  Become a part of a company that is the industry leader of transformational change and operational innovation! 

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.