Full-Time Front Desk Agent

$16 per hour

IHG

Job Description

Front Desk Agent - Evening & Weekend Shifts

Staybridge Suites West Des Moines
Full-Time, 32 hours per week
Current Schedule: Monday, Friday, Saturday, and Sunday, 3:00 PM to 11:00 PM
Weekends required
Pay: $16.00 per hour

Staybridge Suites West Des Moines is hiring a dependable Front Desk Agent for evening and weekend shifts. This is a guest-facing position for someone who is reliable, professional, friendly, and able to stay calm while handling check-ins, guest requests, phone calls, reservations, and basic billing/payment tasks.

The current shifts available are:

Monday: 3:00 PM to 11:00 PM
Friday: 3:00 PM to 11:00 PM
Saturday: 3:00 PM to 11:00 PM
Sunday: 3:00 PM to 11:00 PM

Please read this carefully before applying: these are the shifts we currently need covered, but hotel schedules can change based on staffing, occupancy, business needs, and coverage changes. Applicants must be flexible and willing to work evenings, weekends, and possible adjusted shifts in the future. This is not a Monday-Friday daytime position, and it is not a permanently fixed schedule.

What You’ll Do

Welcome guests and assist with check-ins and checkouts
Answer phones and help with guest questions or requests
Make, modify, and review reservations
Process payments and help ensure billing accuracy
Communicate clearly with housekeeping, maintenance, management, and other front desk shifts
Keep the front desk and lobby area clean, organized, and professional
Handle guest concerns calmly and professionally
Follow hotel policies, safety procedures, and shift checklists
Work independently after training while knowing when to contact management for help

What We’re Looking For

Reliable attendance and punctuality
Ability to work the current schedule listed above
Flexibility as the schedule may change in the future
Weekend availability is required
Friendly, professional communication
Strong attention to detail
Basic computer skills
Ability to multitask during busy check-in periods
Previous customer service experience preferred
Hotel experience is helpful, but not required

This Job Is a Good Fit If You

Are comfortable working evenings and weekends
Are dependable and show up when scheduled
Like helping people and solving problems
Can stay professional even when guests are frustrated
Can follow procedures and communicate clearly with the next shift
Want steady hours and are willing to be flexible as hotel needs change

Please Do Not Apply If

You are only looking for Monday-Friday daytime hours
You cannot work weekends
You are only available for a fixed schedule that cannot change
You are not able to work the current shifts listed above

Physical Requirements

Standing, walking, and sitting during the shift
Using a computer and phone throughout the shift
Lifting up to 50 lbs as needed
Assisting with light front desk/lobby tasks as needed

Why Work With Us?

Paid training
Supportive hotel team
Hotel employee discounts
Opportunity to learn hotel operations
Steady evening/weekend schedule with room to grow

If you are dependable, friendly, and available for the schedule listed above, we would like to hear from you.

#hc190207

Apply

Vacancy posted 25 days ago

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