Field Service Technician III

Company Overview Founded in 1912, ITW is a global industrial company centered on a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s more than 45,000 dedicated colleagues around the world thrive in our decentralized, entrepreneurial culture. In 2024, the company achieved revenues of $15.9 billion, with roughly half coming from outside North America. Division Description ITW Electronics Assembly Equipment (EAE) Division is made up of four brands strongly recognized by Contract Manufacturers and OEMs in the Electronics and Industrial Markets. The division designs, develops, manufactures, and markets capital equipment primarily used in the assembly process of printed circuit boards (PCBs) and other industrial applications. Position Summary The Field Service Engineer III (FSE III) is a senior‑level role responsible for leading complex field service operations, supporting key customer accounts, and mentoring junior engineers. This position combines advanced technical expertise with team leadership to ensure successful installation, maintenance, and repair of capital equipment. The FSE III plays a critical role in driving service excellence, improving processes, and delivering a high level of customer satisfaction in a fast‑paced, field‑based environment. Essential Job Responsibilities Technical Leadership & Support Serve as the technical expert for diagnosing and resolving complex equipment issues Provide guidance, mentorship, and support to junior Field Service Engineers Assist with training and onboarding of new team members Installation & Service Execution Lead installation and configuration of advanced equipment at customer sites Perform routine maintenance, troubleshooting, and emergency repairs Ensure all work meets company standards and customer specifications Customer Engagement Deliver high‑quality customer service and technical support Conduct on‑site training and provide system guidance to end users Build strong relationships with customers to support long‑term success Project & Operations Management Plan, schedule, and execute field service projects Manage resources and timelines to ensure on‑time completion Maintain accurate service documentation, reports, and equipment records Compliance & Continuous Improvement Ensure adherence to company policies, safety standards, and industry regulations Identify and implement process improvements to enhance service efficiency and quality Support inventory management of tools, parts, and calibration equipment Qualifications & Skills Present a positive image projection and interface to Service Group Supervise and provide technical support to junior FSEs; foster a collaborative, can‑do, results‑oriented working environment within the team Professionalism in appearance and manner; set examples for FSE I/II Competence and high‑level service delivery Team oversight and organization; documentation is timely and accurate; PMs are current and quality for the FSE Group; calibration jig inventory maintenance; care for company assets, tools, laptop, cell phone, etc. Teamwork with Sales and peers Typically requires 7‑10 years of related experience Education AA/AS Degree preferred; 7 years mechanical, electromechanical equipment repair experience in the Surface Mount Technology industry sufficient in lieu of a degree Work Environment & Travel Frequent domestic and international travel (up to 80 %) Work performed at customer sites and in field environments Must be able to lift 60–75 lbs and work within/around equipment; sufficient flexibility to bend into machinery without restrictions Other Pertinent Qualifications Valid U.S. Driver’s License Valid U.S. passport Compensation The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is $38.00 – $48.00 per hour. The role includes competitive compensation and generous benefits, including health, dental, vision, life and LTD insurance, paid parental leave, a 401(k) with match, a generous tuition reimbursement program, and more. Equal Employment Opportunity ITW is an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email View email address on click.appcast.io to request assistance. ITW values all employees and is committed to equal employment opportunity and fair treatment. #J-18808-Ljbffr