Logistics Coordinator

Job Description

Job Description

Job Title: Logistics Coordinator Job Description

The Logistics Coordinator plays a key role in ensuring timely, accurate, and compliant movement of kits and specimens across domestic and international locations. This role operates in a fast-paced environment, managing multiple competing priorities while delivering excellent customer service and proactive problem-solving support to internal teams and external client sites.

• Create and manage FedEx shipping labels for kit shipments, ensuring accuracy and timely dispatch.
• Schedule and coordinate one-time carrier pickups to meet operational timelines.
• Generate and distribute pickup links and detailed shipping instructions to client sites.
• Monitor shipment status and proactively address delays, delivery exceptions, and other issues.
• Coordinate urgent and time-sensitive specimen shipments to support laboratory operations.
• Investigate lost, delayed, or missing kits and determine root causes.
• Open and manage cases with FedEx and other transportation providers to resolve shipment issues.
• Maintain clear and organized documentation related to shipment investigations and resolutions.
• Escalate critical shipment issues to appropriate operational leadership when necessary.
• Track logistics KPIs and identify recurring service issues to support performance improvement.
• Monitor international kit shipments and ensure they move efficiently through customs and transit.
• Coordinate commercial invoices and customs documentation for international shipments.
• Communicate directly with carriers to resolve customs holds and clearance issues.
• Ensure compliance with shipping requirements and applicable regulations for domestic and international logistics.
• Support import and export documentation processes to maintain regulatory compliance.
• Investigate samples received without proper documentation and clarify discrepancies.
• Trace specimen history back to originating clients or collection sites to ensure accurate records.
• Coordinate with accessioning and laboratory teams to obtain missing information and documentation.
• Maintain shipment and specimen tracking records in an organized and accessible manner.
• Assist with administrative and operational logistics projects as assigned by leadership.
• Serve as a point of contact for shipment-related inquiries from internal teams and external client sites.
• Partner closely with Supply Chain, Laboratory Operations, Client Services, and Commercial teams to support end-to-end logistics.
• Communicate professionally with external client sites and carrier representatives to resolve issues and provide updates.
• Support process improvement initiatives designed to enhance specimen logistics and overall customer experience.

• At least 5 years of logistics experience in a fast-paced environment.
• Hands-on experience with international shipments, including customs and documentation processes.
• Practical experience coordinating shipments with FedEx and other transportation providers.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Proven problem-solving abilities and a proactive approach to resolving logistics issues.
• Experience in supply chain and logistics coordination, including shipment tracking and issue resolution.
• Accurate data entry skills and attention to detail in documentation and record-keeping.
• Experience with dispatch, freight, and third-party logistics coordination.
• Knowledge of transportation and inventory logistics, including inventory control and order entry.
• Administrative and clerical skills to support operational logistics and documentation.
• Proficiency with Microsoft Excel for tracking shipments, KPIs, and logistics data.

• Experience working with NetSuite or similar ERP systems (NetSuite preferred).
• Background in supply chain operations supporting laboratory or healthcare environments is beneficial.
• Ability to collaborate effectively with cross-functional teams including Supply Chain, Laboratory Operations, Client Services, and Commercial.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Comfort working with courier and carrier representatives to resolve shipping and customs issues.
• Experience supporting process improvement initiatives in logistics or supply chain settings.

This is a strictly temporary role supporting laboratory supply chain and logistics while a supply chain lead is being recruited. The position is based in Gaithersburg, MD, with a hybrid schedule: onsite Tuesday through Thursday and remote work on Monday and Friday. Standard hours are 8:30 a.m. to 5:00 p.m. with a 30-minute lunch break. The role supports laboratory operations and works closely with operations leadership and cross-functional teams in a professional, detail-oriented environment that relies on shipping platforms, carrier systems, and tools such as Microsoft Excel and ERP software. The setting requires comfort with both office-based administrative work and coordination of time-sensitive specimen logistics.

This is a Contract position based out of Gaithersburg, MD.

The pay range for this position is $33.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Gaithersburg,MD.

This position is anticipated to close on Oct 6, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.