Sr Field Property Adjuster - Winchester, VA

Sr Field Property Adjuster - Winchester, VA Winchester, VA 22601, USA Overview Our Property Claims department is seeking a Senior Field Property Adjuster for the Winchester, Virginia territory. This is a remote Full-time/Exempt role with field investigations. For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Position overview: The Sr Adjuster Field Service Claims is responsible for independently managing moderate to complex and high-value field property claims. This role requires advanced investigation, evaluation, and negotiation skills to resolve field property claims. It involves thorough analysis, collaboration with internal teams and external experts, and will require travel on short notice. Strong technical expertise and the ability to manage claims in accordance with policy provisions, regulations, and best practices are essential to delivering high-quality service and outcomes. Responsibilities Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response. Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed. Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners. Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements. Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts. Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations. Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting obligations. Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency. Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences. Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII). Maintain comprehensive factual and organized claim records and prepare detailed reports summarizing findings and recommendations. Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials. Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience. May represent the company in mediations, arbitrations, and trials. Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license. What You Need to Apply Bachelor’s degree or equivalent experience with claim handling. Typically requires 5–10 years of adjusting experience. Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate. Strong working knowledge of applicable statutes, regulations, case law, and third-party legal liability concepts. Skilled in negotiation and developing strategies to influence outcomes. Demonstrates sound judgment and decision-making, including litigation and compliance matters. Communicates clearly and effectively in both verbal and written formats across a variety of situations. Selects appropriate communication channels and consistently demonstrates empathy toward all stakeholders. Highly organized with the ability to manage complex workflows and project work. Demonstrates strong time management and desk management skills. Makes informed decisions based on thorough analysis of complex issues. Evaluates risks and outcomes, acts independently within authority, and identifies patterns in claims to support resolution strategies. Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders to ensure thorough evaluation. Ability to quickly assess customer concerns and anticipate questions, communicate and translate complex and technical terms clearly with easily understood language; deliver difficult messages when needed. Skilled in using claims systems and Microsoft Office Suite. Ability to perform field work on-site as needed, travel as necessary, and work in a fast-paced environment. Physical requirements: able to sit/stand for extended periods, load/unload equipment up to 30 pounds, bend, walk, climb, and work from heights with safety considerations. Benefits Medical, dental, vision, life, and disability insurance 401K with a company match PTO Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) The Hanover values diversity in the workplace and is an equal opportunity employer. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability, without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation should contact View email address on click.appcast.io and include the link of the job posting. 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