Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2023 and is a growing team of five led by deep industry experience. Ive spent 32 years with State Farm, including serving as a Vice President before returning to production to build and develop a high-performing agency. Throughout my career, Ive helped open over 400 agencies, with a strong focus on identifying and developing talent.

I hold an MBA from Duke University and have been married for 25 years with three children. Im passionate about helping people grownot just in their careers, but in all areas of life.

For our team, we offer a 401(k), reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is centered on curiosity, problem-solving, and continuous development. We focus heavily on both professional and personal growth, helping team members build skills they can carry throughout their careers. Were looking for someone who is a self-starter, willing to take risks, and committed to learning, someone who wants more than just a job and is ready to build a long-term career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Paul Odland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.