Senior Salesforce Administrator

A note from Graham Arnold , Senior Revenue Operations Manager: I've been living inside our Salesforce org for a while now, and leadership has asked me to step back and operate as a strategic partner to the business. I can't do that while I'm still the person building every validation rule. So I'm hiring the one who becomes the arbiter of our system: the owner of the architecture, the keeper of the data, the person who treats a clean, well-documented instance as a craft worth obsessing over. We've been on this platform for a decade, which means real history is sitting in there, and plenty of cleanup nobody on a two-person team has had time to touch. I want someone with me here at Flowhub who loves that work, who can pay down years of debt and then come to me with a point of view on what we build next. Order-takers won't be happy here. Bring me a system you're proud of, along with the ideas to match.

The Role

Flowhub is hiring a Senior Salesforce Administrator to own our Salesforce platform end-to-end: architecture, data governance, automation, and reporting. You'll be the technical backbone of Revenue Operations, the person Sales, Customer Success, and Finance quietly rely on every day without ever stopping to wonder why the system just works.

This is a hands-on seat, not an oversight one. Our instance is ten years old and carries a decade of accumulated history, legacy automation, and data shaped before anyone designed it for the way we run today. Your job is to get in there, architect it into form, enforce the governance that keeps it clean, and turn it into a foundation we can build AI and automation on top of. You'll partner with RevOps leadership to translate business needs into scalable systems, and you'll have the room to bring solutions rather than just close tickets.

You'll report to Graham Arnold, Senior Revenue Operations Manager, and sit alongside the people who run the revenue engine day-to-day. This is a role for someone who wants their name on the health of a system, not someone keeping the lights on.

What You'll Own (Own, Govern, Scale)

• The Salesforce org, end-to-end. Object model, fields, page layouts, record types, permission sets, profiles, sandbox environments, deployments, and release cycles. You own the configuration and the change management that keeps it sane, as the single point of accountability for how the platform is built.

• Data governance and integrity. A decade-old instance means deduplication, validation rules as guardrails, naming conventions, picklist standards, and field-level security that actually hold. You'll design the governance and then keep the line on it, processing and validating large datasets for lead assignment, territory management, and account enrichment.

• The cleanup and the foundation under it. Pay down the legacy debt and architect the data into the shape a newer org would have started with. Clean, contextual, well-documented metadata is what makes AI agents and automation reliable instead of confused, and you're the one who gets us there.

• Automation and process design. Record-triggered Flows, validation rules, and approval processes that enforce business logic and cut manual work. You'll evaluate and retire outdated automation as part of ongoing hygiene, and co-own functional process design with RevOps leadership.

• Reporting and visibility. Report types, dashboards, folder structures, and scheduled deliveries that give leadership a true read on pipeline, forecasting, onboarding, and operational health, without the ad hoc fire drills.

• Stakeholder enablement. A clean intake for new requests, clear communication when the system changes, and the documentation and training that keep end users moving. You'll work directly with sales, finance, and customer success to gather requirements and ship.

You'll Probably Love This Role If:

• You're happiest with your hands in the system. Building a Flow, untangling a permission model, and architecting a cleaner object structure is the part of the week you look forward to, not the part you hand off.

• Salesforce is your platform of choice. You know the data model, order of execution, and declarative toolset cold because you've chosen to live in it for years. This isn't a seat for someone who spent the last decade in HubSpot or another CRM.

• You see a decade-old org as the opportunity. Legacy data and accumulated debt read like a puzzle worth solving, not a mess to dodge. The cleanup and the architecture that follows is genuinely your idea of a good project.

• You bring solutions, not tickets. You'll get the system clean, then come to leadership with a point of view: here's what I'd automate next, here's why, here's the impact. The final call sits above, but the thinking is yours to bring to the table.

• You think about the end user. You're technical and heads-down, and you're also curious about what's tripping people up in the system, with enough of a product instinct to build for them rather than for the org chart.

• You're Miami-ready. This is an in-office seat at our Coconut Grove HQ. Being in the room with Sales, RevOps, and leadership is how this role works, because the system touches everything they do.

This Role Probably Isn't For You If:

• You're an order-taker. If the job you want is a request queue and nothing past it, you'll be unhappy. We want someone who challenges, suggests, and owns the outcome.

• Salesforce isn't your home base. If you've spent recent years in another CRM and Salesforce is the thing you'd be learning here, the depth won't be there on day one, and this role needs it to be.

• You want to be strategic without getting your hands dirty. This is the builder's seat. If you'd rather direct the work than handle the configuration yourself, the level is the wrong fit for you.

• You need a clean slate to walk into. No pristine modern org is waiting. If a decade of legacy data sounds like a headache instead of a project worth owning, this isn't it.

• You're allergic to cannabis. Our customers are dispensaries. If that's a non-starter on a personal or moral level, this isn't the right home. If you can see cannabis for what it is, a hard, real, growing business solving a meaningful operator problem, you'll be in good company here.

• Remote is non-negotiable for you. Coconut Grove HQ. The system serves a team that's in the room, and you need to be there with them.

Ideal Background (Not a Checklist)

• Salesforce Administrator Certification (ADM 201), current and active. This is the one real gate on the role, not a nice-to-have.

• 5+ years of hands-on administration. Flows, validation rules, custom objects, and permission management in a production environment, not just out-of-the-box configuration.

• You've owned an org, not a corner of one. Solo admin or a very small team at a company under 100 people, where the platform's health rested on you.

• A strong command of the data model. Relationships and order of execution you can reason about without looking them up.

• Reporting that drives decisions. Reports and dashboards built for leadership and cross-functional teams, not just pulled on request.

• Comfort across the business. You can sit with sales, finance, and customer success to gather requirements and deliver, with enough presence to translate between technical and plain English.

• Bonus if you bring it. Advanced Administrator or Platform App Builder certs, Salesforce DX and source control for metadata, SQL or data warehouse familiarity (BigQuery, Snowflake, or similar), experience building lightweight integrations, or time in cannabis or another tightly regulated industry.

The Hiring Process: Meet the Team

We respect your time, and we've built this to be thorough without dragging. Each conversation should give you a clearer picture of whether this is the right move for you.

• Stage 1 (Recruiter Screen): A 30-minute conversation with Aaron Friedman, our talent acquisition partner, on your background, what you're looking for, and mutual fit.

• Stage 2 (Hiring Manager): A conversation with Graham Arnold, Senior Revenue Operations Manager, on your Salesforce depth, how you think about governance and architecture, and how you'd approach our org.

• Stage 3 (Technical Evaluation): A practical, hands-on assessment of your Salesforce skills. Direct and to the point, built to confirm the craft without eating your week.

• Stage 4 (Leadership Connect, On-Site): A visit to our Coconut Grove HQ to go deep with Will Zinsmeister, Chief of Staff, on the technical and data side, meet the team, and feel the space in person. As much about you sizing us up as the reverse.

Total time from first conversation to offer: roughly two weeks for a strong candidate.

What's In It For You

• Compensation : $130K to $160K base, calibrated to experience, plus meaningful equity in a profitable, well-funded company.

• Full Benefits : Medical, dental, vision, life, disability insurance, and 401(k).

• Time Off : Unlimited PTO and paid holidays.

• The Workspace : Coconut Grove HQ. We work in person because the work is better that way, and because the system you'll own reaches every team in the building.

• The Real Win : You'll take a decade-old Salesforce org and make it yours: clean it up, architect it right, and build the foundation that lets Flowhub move into the AI era on data it can trust. This is the rare seat where one person's craft visibly raises the whole company's operating floor.

☆ Our Values

• Mission-First. We're here to solve real problems for the operators we serve, not to chase what's trending.
• Maximum Urgency. Speed compounds. We act now, not later.
• Own It. No spectators. Everyone runs their part of the field.
• Championship Team. High bar, full trust, no carry-on talent.
• Efficient Execution. We scale process with technology, not headcount.
• Dispensary Obsessed. The retailer is the boss. Their problem is our problem.
• Positive Intent. We assume the best of each other and earn the right to disagree well.

About Flowhub

Flowhub builds the technology that runs regulated retail. We exist to solve the hardest operational and compliance problems in American commerce, the ones that decide whether a business in a tightly regulated market clears its first audit or its hundredth. Cannabis is where we started, and where we became the fastest-growing regulated retail technology company in the country.

Flowhub powers compliance, point-of-sale (POS), payments, e-commerce, inventory management, loyalty, and analytics for thousands of cannabis retailers nationwide. We process more than $4 billion in our customers' sales each year, achieved profitability in 2023 (a milestone almost no one else in this category has reached), and help high-volume dispensaries automate operations, grow revenue, and deliver a better customer experience.

Founder and CEO Kyle Sherman built Flowhub from the inside out. As a Head of Compliance at early cannabis companies, he ran headfirst into the inefficiencies of existing platforms and set out to create software that would accelerate workflows, increase accuracy, and simplify compliance. He desperately needed it, and found others did too. Flowhub was born. Back in 2014, before most of the industry existed, he became the first to integrate with the state's Metrc tracking system, lobbying Colorado to open the API that's now an industry standard. Kyle still sets the company's vision and strategy.

Flowhub is privately held and backed since the start by serious capital and serious people. Our investors include PayPal, Headline, Poseidon, Shawn "Jay-Z" Carter, Evolv Ventures (the Kraft Heinz Company's venture arm), and the founders of Venmo. Our board includes Blake Irving, who, as CEO, took GoDaddy from a few thousand customers to more than 20 million. We're a founding member of the US Cannabis Roundtable (USCR), the lobbying and advocacy group working to normalize and professionalize the market at the federal level.

This is an inflection point. POS-native e-commerce launched in 2025, marketing came with it, and our 2026 brand evolution positions Flowhub as the regulated retail technology company it has always been, with a roadmap into adjacent verticals where age-gated, compliance-heavy operators need a platform they can actually run on.

We hire people, not resumes. If this role excites you and you think you'd be great at it, please apply.

Flowhub is an equal opportunity employer. We don't discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic. Need accommodations during the application or interview process? Reach out to us at View email address on click.appcast.io.