Customer Service & Order Processing Representative

Job Description

Job Description

We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery.

Responsibilities:

• Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.

• Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.

• Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.

• Investigate freight damage issues and submit claims documentation when products are affected during transit.

• Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.

• Handle administrative support tasks that contribute to smooth office and operations workflow.

• Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlin

• At least 2 years of experience in order processing, customer service communications, and logistics coordination.
• Proficiency with Microsoft Office applications and Outlook.
• Strong data entry and typing skills with a high level of accuracy, including numeric entry.
• Demonstrated ability to stay organized and manage several priorities simultaneously.
• Ability to work independently and complete assigned responsibilities efficiently.
• Clear written and verbal communication skills for working with customers and internal teams.
• Team-oriented approach with the ability to collaborate effectively across different locations.
• Ability to follow directions carefully and maintain consistent attention to detail.