Support & Operations Specialist: On-Call & Root Cause
HCL Technologies Limited
HCL Technologies Limited in New Jersey is seeking a customer support professional to independently resolve tickets, provide on-call support, and perform root cause analysis to ensure positive customer feedback. You will update knowledge bases, train freshers and coach analysts, while adhering to quality standards, regulatory requirements, and SLAs to deliver excellent First Call Resolution and CSAT. #J-18808-Ljbffr HCL Technologies Limited
Vacancy posted 2 days ago
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