SuViche Brickell - Server

Job Title

Summary of Position: Total focus on guest service, hospitality, and engagement. Creates a relationship with each guest while serving them, using our steps of service in concert with menu knowledge and descriptive suggestions to offer a full "SuViche Experience" to each and every guest, resulting in both total guest satisfaction as well as incremental sales growth.

Duties & Responsabilities:

• Welcome and greet guests. By employing the steps of service with each and every guest, ensure all guests feel comfortable and well cared-for.
• Learn and use the guests' names.
• Inform guests of specials and menu changes.
• Promote value-driven menus and promotions as these are designed to both delight the guest and create return guests.
• Make recommendations you genuinely feel your guests will enjoy.
• Suggest cocktails, wine, and beer, or non-alcoholic beverages as appropriate.
• For those guests dining with you, suggest multi-plate combinations of brain food, ceviche, sushi, hot dishes, and desserts.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Direct and assist server assistant[s] to deliver food and beverages from kitchen and bar to guests in a timely manner.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain impeccable table maintenance and a perfectly-set and manicured station.
• Monitor and observe guest dining experience to ensure we can anticipate and accommodate any and all guest needs.
• Be consistently focused on replacement/refilled beverages as well as the overall pace of the meal.
• Inform managers immediately of any issues or potential issues.
• Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist busy teammates with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Perform side work at the start and end of each shift as required by service station assignment.
• Other duties may be assigned.

Qualifications:

• Must be 21 years of age.
• Must have a strong knowledge of dining room service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time.
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Ability to work in a fast-paced, high stress environment, while still delivering on our promises to our guests, ensuring a team-focused environment.
• Must be able to read, write, speak, and understand English.
• Flexibility to work evenings, weekends, and holidays as needed.