Program Specialist - Community Care

Job Description

Job Description

Do you have an interest in helping others? Would like to work in a team that's making a difference in Trenton and Mercer County? Trenton Health Team offers full-time positions with a full range of benefits, and a supportive team environment. We are seeking to build a team that is representative of the Trenton community. Trenton Health Team offers competitive salaries and a full range of benefits.

About Trenton Health Team

Trenton Health Team's mission is to improve health and well-being in greater Trenton. We are committed to ensuring everyone has access to healthcare while also addressing societal factors such as food, housing, jobs and safety. A core pillar of our work is to support individuals and families to overcome barriers to living healthy, happy lives.

Project and Program Coordination

• Serve as project lead for assigned Community Care initiatives, coordinating timelines, deliverables, and cross‑functional workflows.

• Convene and facilitate project teams, including internal staff, CHWs, and external partners; assign roles, maintain communication, and ensure accountability.

• Develop, maintain, and update project charters, work plans, KPI dashboards, and documentation in ClickUp, Salesforce and shared drives.

• Support project close‑out activities, including documentation of outcomes, next steps, and lessons learned.

Community Health Worker (CHW) Workforce Support

• Provide operational support to CHWs, including onboarding, workflow guidance, and assistance with documentation and system navigation.

• Monitor CHW caseloads, documentation quality, and referral activity; identify barriers and escalate concerns to the Director of Community Care.

• Coordinate with Program Managers to ensure CHW workflows align with program requirements and organizational standards.

Program Operations and Implementation

• Support implementation of Community Care programs, including CEED, TB, TNI, diabetes initiatives, maternal health efforts, and other emerging priorities.

• Assist with clinic flow coordination for embedded CHWs at partner sites.

• Support planning and execution of outreach events, health fairs, and community engagement activities.

Data, Documentation, and Reporting

• Maintain accurate and timely data entry in Salesforce and other systems; support CHWs and staff with documentation requirements.

• Collaborate with the Data & Analytics team to prepare dashboards, reports, and presentations for internal and external stakeholders.

• Track program metrics and outcomes; support grant reporting and compliance activities.

Community and Partner Engagement

• Represent THT at community meetings, coalitions, and partner events to strengthen relationships and support coordinated care.

• Engage with partners to identify community needs, service gaps, and opportunities for collaboration.

• Maintain awareness of community developments, barriers, and facilitators impacting Community Care programs.

ADDITIONAL FUNCTIONS:

• Supports other THT programs and activities as needed.

• Provides periodic verbal and written reports regarding the status and progress of work.

• Participates in and contributes to regular team meetings

• Assumes all other duties and responsibilities as assigned

SUPERVISORY RESPONSIBILITIES:

N/A

REQUIRED QUALIFICATIONS

• Bachelor’s degree, or equivalent combination of education and experience.

• Professional experience in community-based work (including outreach and engagement) and/or public health or clinical operations or administration.

• Strong organizational, problem-solving, and analytical skills; able to manage priorities and multiple deadlines.

• Commitment to serving low-income communities.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Excellent interpersonal skills with ability to communicate and interact effectively with individuals from diverse groups regardless of race, sex, age, and/or sexual orientation and members of underserved communities.

• Excellent presentation skills with an ability to motivate and energize community members/groups to action.

• Demonstrates excellent written and verbal communication skills with the ability to communicate across all strata of the community.

• Excels working in a dynamic environment.

PREFERRED QUALIFICATIONS

• Experience working in Trenton communities.

• Bilingual in written and spoken English and Spanish.

COMPUTER SKILLS

• Excellent computer skills with specific knowledge of Google Workspace, Microsoft Office programs, and web-browsers/web-based programs.