Technical Writer

On-Site Role Job DescriptionOn-site role job description: 10+ years of experience serving as the liaison between customers and support services functional providers, including graphic design, typing and document processing support, editing, proofing, quality control support, CD production, printing services, and vendors. Understand client's processes, products, and services to proactively address customer needs. Familiarity with engineering terminology preferred. Oversee and coordinate work performed, ensuring completion in a timely and cost-efficient manner to meet customer needs. Communicate project status with clients and adjust workload and/or request resources according to client needs. Review, edit, proof, and coordinate production of publications in accordance with applicable standards. Create, maintain, and update user manuals, technical manuals, online help systems, training materials, and other technical documents. Ensure the accuracy and legibility of all published material, both paper and electronic, adherence to client standards and applicable style guides, and correct assembly and print quality of all printed material. Collaborate on the planning, design, development, and deployment of new publications, including printed reports and/or websites, as well as revisions to existing publications. Compile input from multiple sources and provide suggestions and guidance on document cohesion and consistency. Provide research, writing, document consultation, and development/design services to clients. Oversee various E&CS communication platforms, including web, Watts Up, survey utility, and some SharePoint sites. Compile and produce reports; tabulate and analyze survey data. Collaborate with product managers, engineers, and other stakeholders to understand product details and requirements. Research, write, edit, and proofread technical data to produce clear and concise documentation for technical and non-technical users.