Automotive Service Porter

Automotive Service Porter

Are you looking for the next step in your career? Serra Ford Rochester Hills is seeking an Automotive Service Porter to assist our growing Service department in taking it to the next level. We will be under construction and have an immediate need for porters to move vehicles to and from both our locations.

At Serra Ford Rochester Hills, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Serra Ford Rochester Hills is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

General Summary

Cleans, moves, and maintains service vehicles. Assists Service Department managers, Advisors, Technicians and Cashiers.

Reports To: Service Manager

Duties and Responsibilities

Achieving High Standards

• Contributes to customer satisfaction by providing prompt, efficient, and quality service.
• Provides service department with customer valet service.
• Pays attention to "small details" before delivering a car to a customer.
• Cleans vehicle before delivery to customer.
• Anticipates customers' needs.

Working Effectively with Others

• Interacts successfully with multiple dealership departments.
• Follows and carriers out oral and written instructions.
• Maintains positive, approachable attitude when dealing with internal and external customers.

Handling Pressure

• Maintains composure while experiencing changes in work priorities or procedures.
• Maintains high performance levels while facing time deadlines or handling multiple tasks.
• Maintains professional demeanor when faced with unanticipated problems, complications or delays.

Managing Complexity

• Focuses attention on priority work to ensure that deadlines are met.
• Maintains stock of cleaning materials
• Identifies and supports opportunities for methods/process improvement.

Applying the Basics

• Observes all relevant health and safety procedures, particularly with regard to handling and storing hazardous substances.
• Uses basic math skills to perform calculations.
• Completes forms accurately.

Understanding and Using Business Knowledge

• Has overall understanding of dealership business objectives.
• Attends training courses as required.

Education/Certification Requirements

• High School degree or equivalent preferred

Experience

• No experience necessary

Physical Requirements: Working Conditions

• Driving a vehicle
• Able to lift at least 50 lbs