Customer Service Representative

Customer Service Representative

We are looking for a reliable and customer-focused Customer Service Representative to join our client on a temp-to-hire, full-time basis. This fully onsite role is ideal for someone who enjoys working directly with customers, thrives in a fast-paced environment, and takes pride in delivering excellent service. As the first point of contact, you'll play a key role in supporting clients and ensuring a positive overall experience.

Position Details

• Job Type: Temp-to-Hire
• Hours: Monday Friday, 8AM-5PM
• Pay Rate: $22/ hour
• Work Environment: Fully onsite
• Benefits: LHH offers a variety of benefits to our associates, based on employment type. Benefits can include medical, dental, vision insurance, paid sick leave, retirement savings, among others.

Key Responsibilities

• Providing customer service in-person, via phone or email
• Receiving and processing shipments, entering shipment and order information into ERP system
• Performing customer order entry, including assisting clients with price quotes
• Answering incoming phone calls and emails from customers and manage order requests
• Assisting clients in order selection as needed, including providing product specifications
• Addressing customer concerns, related to product or shipment discrepancies
• Processing customer returns or exchanges as needed

Required skills and experience

• 2 or more years in customer service
• Manufacturing/distribution industry experience required
• Prior experience coordinating between vendors, checking shipment statuses
• Strong problem solving skills to resolve customer problems
• Tech savvy, use of SAP or related ERP system preferred
• Strong written and verbal communication skills