Customer Service Representative - Melrose Park
$40k - $55kInterlake Mecalux Metal Racking - Sumter
Customer Service Representative - Melrose Park
Melrose Park - Corporate HQ - Melrose Park, IL 60160
Salary Range $40,000.00 - $55,000.00 Salary Level Management Position Type Full Time Job Shift Day Travel Percentage None Category Management
Description
The Customer Service Representative role is responsible for resolving issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.
Responsibilities :
- Resolve high volume of customer calls and emails in a timely manner
- Receive, process, and respond to inquiries regarding pricing, order status and changes, product availability, and product information
- Process all incoming requests for shipment information from both internal and external based customers
- Serve as back-up to Receptionist. Attend to the front desk, take and transfer incoming calls, greet and direct visitors, sort mail, book travel arrangements.
- Assist Inside Sales with administrative tasks. Help respond to RFI's, help direct leads to the appropriate person, respond to simple RFI's when possible.
- Assist in filing and archiving within the customer service department.
- Complete reports using SAP and MS Excel
Requirements:
- Bachelor's Degree in Business Administrative, Communication, or related field of study.
- Proficiency in basic math (add, subtract, multiply, divide, understand calculations related to percentages, basic algebra)
- Intermediate Excel skills. Familiarity with VLOOKUP, pivot tables, formulae, etc.
- Positive, high-energy, resilient personality.
- Ability to complete a high-volume amount of work while remaining detail-focused. High sense of urgency.
- Ability and desire to work on-site, in-office at our Melrose Park, IL location 100%. No hybrid or telework available.
- Bilingual English/Spanish is ideal
Vacancy posted 2 days ago
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