Senior Engagement Manager

Senior Engagement Manager Id: 2026-30458 Location: AU-NS-Remote | AU-CT-Remote | AU-QL-Remote | AU-NS-Remote | AU-SA-Remote | AU-VI-Remote | AU-WA-Remote Category: Sales & Partnerships Position Type: Regular Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM). What you'll do Docusign is growing fast, and we are looking for people to join our high-performance team who are excited to make a difference and help wherever needed. Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. The Customer Success team is responsible for all elements of customer success including digital transformation strategy, adoption best practices, implementation services, education, and support. As part of our Asia Pacific and Japan team of Agreement Experts - in Professional Services, customer success management, learning and enablement, and customer support - you'll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible. We are looking for a Senior Engagement Manager to join our Customer Success team, supporting predominantly our Australia and New Zealand business. Our Engagement Managers fulfil the role of a trusted advisor to sales and customers with a deep understanding of end-to-end Professional Services and deployment of Docusign's Intelligent Agreement Management (IAM) platform. They have the ability to understand a customer's needs, convey steps that customers can take to be successful, recommend best practices in deploying software, and align the right services to promote successful customer outcomes. This position is an individual contributor role reporting to the Senior Manager, Engagement Management - Asia Pacific and Japan. Responsibility Develop strong relationships with Field Sales, Partner, Solution Consulting, Professional Services, Customer Success, and Operations as a trusted advisor to ensure alignment and increase the likelihood of customer success and satisfaction Align to the sales team's account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes Scope services, propose and recommend approaches to customers, and estimate work effort to develop financially sound and accurate Statements of Work Understand the various services and training offerings and what outcomes are achieved when each type of services is leveraged by customers Communicate technical concepts in business or technical terms Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise Anticipate problems and recommend innovative #J-18808-Ljbffr DocuSign