IT TECHNICIAN 4

IT Tech 4 Position in Carson City***This recruitment may close without further notice depending on the number of applications received. Applicants are encouraged to apply as soon as possible***The Nevada Department of Corrections is seeking to fill an IT Tech 4 in Carson City. This position will be responsible in helping to provide enterprise support to 18 locations. Incumbents act as Help Desk Support, establishing and assisting new users of Corrections applications such as network, email accounts, and/or rights. Incumbents troubleshoot and resolve initial help requests, assigning to other IT staff, or referring requests to vendors, or service repair, and maintain help requests tracking software and utilities. The regular business hours for this position are 8:00am-5:00pm Monday through Friday. Travel and on-call coverage are a requirement.Essential QualificationsGraduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.Job DutiesParticipate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary. Perform related duties as assigned. Under limited supervision, incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower. For Network Operations and Support positions, this level may be used as either a trainee for the next level in the series, or as a permanently allocated sub-journey level.Knowledge, Skills, and AbilitiesThis job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices. Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet. General knowledge of: at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting. Ability to: create and use disk images; provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media.Recruiter Contact Information: Susan Ashley – View email address on click.appcast.io State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.BenefitsBenefits include:Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).Vacation: Accrual of three weeks of annual leave each year.Sick Leave: Accrual of three weeks of sick leave each year.Holidays: 12 paid holidays per year.Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.Deferred Compensation: The State offers a voluntary Deferred Compensation Program.No Nevada state income tax.Public Service Loan Forgiveness: Eligible due to public sector employment.Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook.*** State Holidays The holiday schedule for State employees is established by the Legislature.The following are legal holidays:January 1.............................................. New Year's DayThird Monday in January.................. Martin Luther King, Jr.'s BirthdayThird Monday in February................ Washington's BirthdayLast Monday in May........................... Memorial DayJune 19................................................ Juneteenth DayJuly 4.................................................... Independence DayFirst Monday in September.............. Labor DayLast Friday in October....................... Nevada DayNovember 11........................................ Veterans' DayFourth Thursday in November........ Thanksgiving DayFriday following the Fourth Thursday in November...................... Family DayDecember 25........................................ Christmas DayWhen January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255