Bilingual Call Center Representative
$18 - $19 per hourPeak Dental Services
Bilingual Call Center Representative
Join our growing team at Peak Dental Services! Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we're looking for an enthusiastic Bilingual Call Center Representative to join our dynamic team full-time!
At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We're a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals.
Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Compensation: $18-$19/hr depending on experience
Benefits: We offer a robust benefits package that includes medical, dental, vision, PTO, paid holidays, 401k matching, short-term disability, long-term disability, life insurance, and EAP.
What You'll Do:
- Answer inbound calls from new and existing patients
- Schedule appointments and coordinate communication between offices and staff
- Assist patients by answering questions, transferring calls, and updating account information
- Work with multiple dental systems to efficiently manage appointment schedules
- Maintain call quality standards and meet call center KPIs
- Demonstrate exceptional customer service at all times, ensuring every patient feels valued
Qualifications:
- 1+ years of recent experience as a Call Center Representative or in an administrative role
- Bilingual in Spanish and English
- Minimum typing speed of 40 WPM
- Medical setting experience is a plus but not required
- Strong written and verbal communication skills
- A passion for customer service and helping others!
Pay Range: USD $18.00 - USD $19.00 /Hr.
Vacancy posted 4 hours ago
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