Site Reliability Engineer I
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About the Role
The Business Operations team is seeking a highly motivated and experienced Site Reliability Engineer I (SRE) to join our team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor. The role of the Business Operations Site Reliability Engineer is to be the production readiness steward for Mastercard products. As Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to running our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that include operational design, automation, capacity planning, and monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. As part of the Business Operations team, you will:
• Follow clearly defined guidelines to complete routine tasks within the Site Reliability Engineering area by applying basic/theoretical knowledge and area best practices.
• Support day-to-day system maintenance tasks and help gather requirements for technical solutions.
• Identify automation that can be used and scripting efforts with guidance from senior engineers.
• Learn troubleshooting techniques and assist in resolving basic system issues.
• Gain familiarity with system applications and infrastructure, maintenance standards, and best practices used within the organization.
• Support deployment and monitoring activities, gaining experience in operational aspects of software delivery.
• Seek guidance from senior team members to improve technical skills and understanding of project requirements
• Troubleshoot and resolve basic to moderate system issues, escalating more complex problems as needed.
• Participate in team meetings and knowledge-sharing sessions to enhance technical understanding. Role qualifications:
The ideal candidate will understand core concepts, terminology, and principles of the following skills, apply them in routine situations with support, and build confidence through learning and practice. They may require guidance in moderately complex or unfamiliar scenarios. • Observability - Ability to use scripting and tooling to implement observability solutions, enabling the collection, analysis, and visualization of metrics, logs, and traces to support incident detection, diagnosis, and continuous service improvement.
• Programming and Scripting - Ability to write and maintain code and scripts to automate tasks, build operational tools, and support monitoring, deployment, and incident response using languages such as Python, Go, Bash, or similar.
• Systems and Network Administration - Ability to configure, operate, and troubleshoot Linux/Unix systems and network components, applying knowledge of networking concepts, protocols, security, and system reliability.
• Cloud Computing and Infrastructure - Ability to design, deploy, and manage applications and infrastructure on cloud platforms (e.g., AWS, Azure, GCP), ensuring scalability, security, availability, and operational efficiency.
• Reliability and Scalability - Ability to design and operate systems for high availability, fault tolerance, and disaster recovery, while ensuring systems can scale to meet current and future demand
• DevOps Practices - Ability to apply DevOps principles and practices, including CI/CD pipelines, containerization, and orchestration, to enable faster, more reliable software delivery and operations.
• Troubleshooting - Capability to systematically identify, diagnose, and resolve technical issues across systems, applications, and networks, using analytical methods and tools to restore functionality, minimize disruption, and ensure stable operations.
• Capacity Planning and Performance Optimization - Ability to monitor resource utilization, forecast future capacity needs, and optimize system performance to support growth, scalability, and efficient infrastructure usage.
• IT Service Management - Ability to apply IT service management principles to incident, problem, and change management, ensuring reliable service delivery, effective incident response, and continuous service improvement aligned to business needs.
• Proactive Monitoring and Improvement (SRE Applications) - The ability to use application reliability signals to anticipate issues, identify risks, and drive preventative improvements that enhance application performance and availability. Corporate Security Responsibility
Site Reliability Engineer I
Job Description Summary
Job Title
Site Reliability Engineer I
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About the Role
The Business Operations team is seeking a highly motivated and experienced Site Reliability Engineer I (SRE) to join our team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor. The role of the Business Operations Site Reliability Engineer is to be the production readiness steward for Mastercard products. As Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to running our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that include operational design, automation, capacity planning, and monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. As part of the Business Operations team, you will:
• Follow clearly defined guidelines to complete routine tasks within the Site Reliability Engineering area by applying basic/theoretical knowledge and area best practices.
• Support day-to-day system maintenance tasks and help gather requirements for technical solutions.
• Identify automation that can be used and scripting efforts with guidance from senior engineers.
• Learn troubleshooting techniques and assist in resolving basic system issues.
• Gain familiarity with system applications and infrastructure, maintenance standards, and best practices used within the organization.
• Support deployment and monitoring activities, gaining experience in operational aspects of software delivery.
• Seek guidance from senior team members to improve technical skills and understanding of project requirements
• Troubleshoot and resolve basic to moderate system issues, escalating more complex problems as needed.
• Participate in team meetings and knowledge-sharing sessions to enhance technical understanding. Role qualifications:
The ideal candidate will understand core concepts, terminology, and principles of the following skills, apply them in routine situations with support, and build confidence through learning and practice. They may require guidance in moderately complex or unfamiliar scenarios. • Observability - Ability to use scripting and tooling to implement observability solutions, enabling the collection, analysis, and visualization of metrics, logs, and traces to support incident detection, diagnosis, and continuous service improvement.
• Programming and Scripting - Ability to write and maintain code and scripts to automate tasks, build operational tools, and support monitoring, deployment, and incident response using languages such as Python, Go, Bash, or similar.
• Systems and Network Administration - Ability to configure, operate, and troubleshoot Linux/Unix systems and network components, applying knowledge of networking concepts, protocols, security, and system reliability.
• Cloud Computing and Infrastructure - Ability to design, deploy, and manage applications and infrastructure on cloud platforms (e.g., AWS, Azure, GCP), ensuring scalability, security, availability, and operational efficiency.
• Reliability and Scalability - Ability to design and operate systems for high availability, fault tolerance, and disaster recovery, while ensuring systems can scale to meet current and future demand
• DevOps Practices - Ability to apply DevOps principles and practices, including CI/CD pipelines, containerization, and orchestration, to enable faster, more reliable software delivery and operations.
• Troubleshooting - Capability to systematically identify, diagnose, and resolve technical issues across systems, applications, and networks, using analytical methods and tools to restore functionality, minimize disruption, and ensure stable operations.
• Capacity Planning and Performance Optimization - Ability to monitor resource utilization, forecast future capacity needs, and optimize system performance to support growth, scalability, and efficient infrastructure usage.
• IT Service Management - Ability to apply IT service management principles to incident, problem, and change management, ensuring reliable service delivery, effective incident response, and continuous service improvement aligned to business needs.
• Proactive Monitoring and Improvement (SRE Applications) - The ability to use application reliability signals to anticipate issues, identify risks, and drive preventative improvements that enhance application performance and availability. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Site Reliability Engineer I in India vacancy
- ...part of an on-call rotation of 8 hours by 7 days a week. Requirements: ~6 -9 years of experience in Software Engineering, focusing on Site Reliability Engineering (SRE) or DevOps principles. ~ Experience provisioning large cloud environments using IAC tools such...SuggestedFull timeLocal areaWorldwideFlexible hours
- ...policies. Evidence retention standards. Regulatory controls. Maintain segregation of duties and ensure only authorized Release Engineers perform implementation activities. Post-Implementation Validation & Support Perform Technical Level Validation (Tech LV)...SuggestedFull time
- ...realize their greatest potential. Title and Summary Software Engineer II Overview: Mastercard is a global technology company in... ...Responsibilities Design, develop, and maintain scalable, efficient, and reliable applications in a cloud-based environment. Collaborate with...SuggestedFull timeWorldwide
Mastercard
India7 days ago - Customer Success Manager We are looking for a proactive and customer-focused Customer Success Manager to build strong relationships with customers and help them get maximum value from our products and services. In this role, you will work closely with customers throughout...SuggestedFull time
Hireoptica
India25 days ago - ...realize their greatest potential. Title and Summary Lead Software Engineer Job Description Summary Job Overview: As part of an... ..., and contract tests, ensuring high code coverage and reliability. • Participate in code reviews, providing constructive feedback...SuggestedFull timeContract workWorldwide
Mastercard
India7 days ago - ...models before release. You will work directly with an AI lab engineering manager on fast-moving projects, integrating pre-release model... ...hourly engagement based in India. ~40 hours per week, with reliable weekday availability required. Compensation 25 to 30 per...Hourly payFull timeWeekday work
SaidGig
Indiaa month ago - ...facilities in India are some of EchoStar's largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development. EchoStar does not charge any fees...Local areaFlexible hoursNight shift
Dish
India20 days ago - ...and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Software Engineering Manager, Software Engineering Join us in unlocking infinite opportunity in Mastercard’s Commercial Solutions organization!...Full timeWorldwide
Mastercard
India7 days ago - ...their greatest potential. Title and Summary Manager, Software Engineering Overview We are seeking a hands-on Manager, Software... ...oversee code reviews, promoting engineering best practices, reliability, security, and operational excellence. Partner with architects...Full timeTemporary workFor contractorsWorldwide
Mastercard
India7 days ago - ...and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Software Engineering Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power...Full timeWorldwide
Mastercard
India7 days ago - ...their greatest potential. Title and Summary Senior Platform Engineer Overview We are seeking a Senior Database Administrator... ...platforms. This role plays a critical part in ensuring database reliability, security, automation, and scalability across a complex,...Full timeWorldwide
- Role purpose Design, build, migrate, and support technical components required for the Fusion divestiture, including OTBI analyses, BI Publisher reports, data extracts, OIC integrations, APIs, automation scripts, conversion utilities, scheduling, monitoring, and cutover...
NTT DATA, Inc.
India19 days ago - ...experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative... ...doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to...Remote jobFull timeImmediate start
- ...experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative... ...doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to...Remote jobFull timeImmediate start
- ...their greatest potential. Title and Summary Senior Software Engineer Overview: We are looking for a highly skilled and motivated... ...Software Engineer to design, develop, and evolve scalable, reliable, secure, and high-performance applications across the frontend...Full timeContract workWorldwide
- ...products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Who is Mastercard? We are the global technology company behind the world’s fastest payments processing network. We are a...Full timeWork at officeWorldwideFlexible hours
- ...their greatest potential. Title and Summary Senior Software Engineer Overview Mastercard powers economies and empowers people... ...engineering challenges involving scalability, performance, and reliability? Can you design and build secure, resilient microservices...Full timeWorldwide
- ...products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Overview The Corporate Solutions team is looking for a Senior Software Engineer to help achieve time-to-market, quality...Full timeWorldwide
$3,200 per month
...Software Engineer Hybrid Bangalore or Pune, India The Legion application is a high-performance data-driven Java enterprise application that implements sophisticated scheduling and optimization algorithms. It also provides the necessary endpoints for our Web and mobile...Hourly payPermanent employmentFull timeLocal areaRemote work- ...experiences, and identity and access management. We're looking for a skilled Front-End Developer to join Ping Identity's Protect Engineering team. You'll work at the intersection of design and engineering, helping our product teams implement polished, scalable...Full timeLocal areaWorldwideFlexible hours
- ...products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Senior Software Engineer Overview: Who is Mastercard? At Mastercard technology, we work to connect and power an...Full timeWork experience placementWorldwide
- ...their greatest potential. Title and Summary Senior Software Engineer Overview About Ethoca Ethoca, a Mastercard company, is... ...of Data build tool (DBT) testing to ensure data quality, reliability, and accuracy across data engineering pipelines. • Strong experience...Full timeWorldwideShift work
- ...realize their greatest potential. Title and Summary Software engineer Overview This role operates within a globally... ...solutions across a multi-technology stack. • Production Support & Reliability: Supporting critical live systems, ensuring performance, resilience...Full timeWorldwide
- ...products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II Overview • Responsible for the analysis, design, development and delivery of software solutions • Defines requirements for...Full timeWorldwide
- ...products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Job Title: Sr. Software Development Engineer Overview: MasterCard is seeking talented individuals to join our core...Full timeWorldwide
- ...products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior software engineer Role Senior Software Engineer - Cardholder Services (Global Benefits) Mastercard is seeking talented individuals to join...Full timeWorldwide
- ...their greatest potential. Title and Summary Senior Software Engineer Who is Mastercard? Mastercard is a global technology company... .... Partner with development teams to improve application reliability, deployment quality, infrastructure scalability, and...Full timeWorldwide
- ...realize their greatest potential. Title and Summary Software Engineer II – Integrations & API Connectivity Overview Mastercard... ...engineer responsible for building, testing, and supporting secure, reliable backend services. You will contribute to the development of...Full timeWorldwide
- ...products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer I Job Overview: Contribute to application development and support through programming, analysis, design, development and delivery...Full timeWork experience placementWorldwide
- ...closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99%... ...data pipelines. Collaborate with other teams on security, reliability, and automation. Supporting the testing process, troubleshooting...Remote jobFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Site Reliability Engineer I. Be the first to apply!
