Senior IT Business Systems Analyst

Business Systems Analyst SeniorAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Senior within PNC's Technology organization, you will be based in Dallas, TX, Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Denver, CO.Preferred Skills:Extensive experience eliciting, analyzing, and documenting business and system requirements, translating complex business needs into clear functional specifications, user stories, and acceptance criteria.Experience and working knowledge of mobile applications (iOS and Android), including understanding mobile user journeys, app–backend interactions, API consumption patterns, and how mobile constraints impact requirements and system design.Strong ability to act as a bridge between business, product, and engineering teams, ensuring alignment on scope, priorities, dependencies, and solution design for API- and microservices-based platforms.Hands-on experience working with APIs and integrations, including reviewing API contracts, validating request/response payloads, and supporting end-to-end flows using tools such as Postman.Deep understanding of end-to-end system integrations, including microservices architectures, upstream/downstream dependencies, and how backend services support mobile applications.Proficiency using Jira for Agile delivery, including backlog management, story refinement, defect tracking, and supporting sprint ceremonies in Scrum teams.Strong experience documenting requirements and system knowledge in Confluence, including functional documentation, process flows, dependencies, and release notes.Hands-on experience working in Agile/Scrum environments, actively participating in backlog grooming, sprint planning, demos, and retrospectives.Proven expertise in creating high-quality analysis artifacts, such as BRDs, FRDs, process flows, data mappings, and sequence diagrams that enable efficient development and testing.Strong analytical and problem-solving skills, with the ability to assess business and technical impacts, identify risks, and propose scalable solutions.Experience supporting testing and validation efforts, collaborating with QA and development teams to clarify requirements, review test cases, validate API behavior, and assist with defect triage.Solid understanding of data flows and business rules, ensuring data accuracy, consistency, and compliance across integrated systems.Experience working in large, regulated enterprise environments, with awareness of controls, risk management, audit requirements, and change management processes.Excellent communication and stakeholder management skills, including the ability to clearly explain technical concepts to non-technical audiences and facilitate decision-making.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionParticipates in analyzing business requirements and production specifications for changes made to technology applications. Formulates and defines the system scope and objectives, based on user needs and business processes. Directs business process improvement projects for internal business groups, aiming to improve business results. Identifies and documents all system constraints, implications and consequences of various proposed system changes. Provides recommendations for addressing and resolving business issues, for a specific business group.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) DesignCompetenciesBusiness Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow AnalysisWork ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Language AssessmentsNo Required or Preferred Language AssessmentsPay TransparencyBase Salary: $51,750.00 – $108,445.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 04/21/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California ResidentsRefer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.