Merchant Services Relationship Manager - Executive Director

Job Description

Lead and grow a team that supports some of our most complex merchant relationships. In this role, you will coach relationship managers, shape client strategy, and drive measurable outcomes. You will work in a fast-moving environment where your leadership and commercial judgment help clients optimize their payments. You will have opportunities to partner broadly across the firm and influence how we deliver for clients. If you enjoy developing talent while solving sophisticated client needs, we’d like to meet you.

Job summary

As a Merchant Services Relationship Manager - Executive Director in Merchant Services, you will lead a team of relationship managers who each own a portfolio of large corporate clients. You will set direction, coach performance, and help your team deliver strong client outcomes and retention. You will drive payments optimization strategies and partner across stakeholder groups to support business growth. You will contribute to a culture of collaboration, accountability, and continuous improvement.

Job responsibilities

• Lead, mentor, and develop a team of relationship managers, empowering them to deliver exceptional service and results across their individual client portfolios.

• Set clear performance expectations, provide regular feedback, and support professional development to build a high-performing team culture.

• Oversee team portfolio management, ensuring accurate reporting, diligent database maintenance, and achievement of business objectives.

• Foster collaboration and knowledge sharing within the team and across partner groups, driving best practices and innovative solutions.

• Support relationship managers in complex negotiations, client retention strategies, and consulting engagements with key decision-makers .

• Contribute to strategic direction by identifying opportunities for cross-team collaboration and process improvement.

• Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management.

• Champion process improvements and new product offerings, supporting both team and organizational goals.

• Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value.

Required qualifications, capabilities, and skills

• 8+ years of experience in relationship management or sales, with an emphasis on contract negotiation and team leadership.

• Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.

• Proven strategic thinking and execution skills, with experience managing complex projects and portfolios.

• Experience supporting senior client stakeholders within large, complex organizations.

• Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups and contributing to organizational success.

• In-depth knowledge of payment processing, acquiring, and/or merchant services.

• Proficiency with common business software, including word processing, spreadsheets, and databases.

• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.

• Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.

• Active engagement in recognized payments and treasury industry associations.

• Willingness and ability to travel nationally up to 30% annually.

Preferred qualifications, capabilities, and skills

• Master of Business Administration (MBA).

• Expertise in specialized industries such as financial institutions, financial technology, billers, and other payments industry verticals.

 

 

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.