Restaurant General Manager

Bastia is a Sardinian and Corsican restaurant in the Fishtown neighborhood of Philadelphia. We are located in the beautiful Hotel Anna & Bel, which is a 50-room hotel in the historic former Penn Home, Fishtown's only Michelin Key Hotel. Both the hotel and restaurant opened in August, 2024.

The restaurant has opened to wide acclaim, including the highest 4-star rating from Jason Sheehan of Philadelphia Magazine, and has been featured in the Wall Street Journal among other national publications.

We are dedicated to maintaining the highest standards for guest experience and culinary excellence!

The General Manager is responsible for safely and efficiently managing all Food and Beverage outlets (including Bastia and Caletta) in a manner that will provide high quality products and first-class service. He/She is also responsible for ensuring that health and safety standards are maintained at all times per state and federal regulations. This position provides training, support and resources to the restaurant and event staff and closely coordinates and communicates with the Executive Chef on anticipated volumes, scheduled events, menus, etc.

General: This key leader must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through. 

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.

Our Values embody: 

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern For Others: We care for each other and our guests.
• Collaboration: We value diversity and “come as you are” spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

Additional Information:

To apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment. 

Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment.
• Ability to work flexible schedules (including weekends, nights, holidays). 
• Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating).
• Ability to understand and follow instructions as directed by supervisor/manager.
• Working Safely is a condition of employment. All employees must follow the safety policies. 
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your immediate supervisor, General Manager, or Human Resources).

Expectations of all Employees:

• Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values.
• Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs
• Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
• Comply with guest privacy standards.
• Report to your supervisor, Hotel General Manager, Manager on Duty, immediately, all injuries occurring while on duty, no matter how minor. (Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to your Manager or Hotel General Manager.
• Arrive to work on time (follow call-out policy), and in appropriate work attire, neat in appearance.
• Complete work in a timely manner and meet productivity standards/expectations. 
• Keep work area clean, neat, and well organized.
• Demonstrate a positive attitude while working together effectively to accomplish tasks (even if outside specific job duties). 
• Perform additional duties as assigned by senior leadership or ownership.

Job Duties:

• Supervise Restaurant, Bar, Event/Catering facilities on property.
• Develop programs, menus, promotions and advertising to enhance sales, increase revenues, and drive guests to restaurant/outlets.
• Communicate with Sales Department to facilitate effective and professional delivery of all events/meetings contracts.
• Support all Food & Beverage employees; must be able to perform responsibilities of all positions should unexpected volume or training be required.
• Prepare work schedules in accordance with forecasts, staffing guidelines and labor productivity goals.
• Anticipate and recommend capital expenditures.
• Assure all food and beverage servers are properly trained in local and state beverage service laws and comply with beverage service policies and procedures.
• Responsible for financial performance and goals as presented by ownership.
• Enforce hotel’s cash handling policies and procedures. 
• Coordinate restaurant supply purchases; monitor and maintain inventory of supplies to prevent shortages. 
• Participate/coordinate/produce all Food and Beverage departmental month-end inventories.
• Participate in the daily operation of Bastia, Caletta, and Pool Service (seasonal).
• Manage guest feedback and respond to all online reviews in a timely manner.
• Maintain high standards of cleanliness and presentation at all times.
• Assist GM and Kitchen Management by controlling costs i.e. limit waste, breakage, theft and minimize comps; conduct price shopping, labor management.

Safety Responsibilities

Prior to employees commencing their job duties, the Restaurant General Manger will provide department/position specific safety orientation and safety training for any employees who are new to your department, or are assuming new duties. Provide ongoing safety training as needed or required. For example:

• If responsible for Kitchen or Food & Beverage staff, ensure that any hotel employees that will use a knife to prepare food (servers, bartenders, etc.) are properly trained in safe knife use.
• Promote the company Safety Policies and Procedures; participate in Safety Committee meetings; take appropriate action to remedy safety concerns.

Manager Responsibilities & Expectations: 

• Support the hotel in achieving high performance levels in service and profitability. 
• Hold self and others accountable for achieving results.
• Support a culture that promotes high employee morale and performance.
• Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction. 
• Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve).
• Effectively coach, motivate, lead, and resolve employee concerns by timely communicating on-going positive and constructive feedback.
• Keep timely & accurate documentation regarding individual employee performance, attendance record, and corrective action forms (if applicable). (Must work closely with Human Resources on all terminations.)
• Schedule staffing and assignment of daily duties to meet departmental and outlet specific needs while effectively controlling payroll.
• Interview, select, train, and orient employees per established process and procedures. 
• Along with Human Resources, review and assist with establishing the rates of pay and status for direct reports (i.e., Full Time, Part Time, etc.).
• Ensure that payroll standards are being met (Verify compliance with PTO and Holiday pay policy).
• Review daily Time & Attendance punches in payroll. (Monitor reasons for being tardy or absent.) 
• Review and maintain timely and accurate “status” of employees for benefit plans, i.e., Full Time, Part Time and Terminations

• Train team how to punch in, out and transfer departments (holds employees accountable).
• Assist with managing workers’ compensation claims (partners with General Manager / Human Resources as needed).
• Use meetings, memos, or bulletins to keep staff informed of hotel/restaurant/bar events, policies, etc.
• Attend and participate in Department Manager meetings to foster open lines of communication.
• Participate in the annual budgeting process and effectively manage department expenses in line with the budget.
• Assume managerial responsibilities for the hotel in the absence of the General Manager (Must be knowledgeable of all emergency procedures).
• Use technology effectively to maximize productivity and efficiency .
• Embrace change, innovation and creativity.

Skills Required

Leadership:

Ability to effectively motivate, mentor, coach & counsel others to perform well (including progressive discipline).

People Skills:

Deliver hospitable service that is attentive, friendly, and courteous, ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy.

Communication Skills:

Ability to communicate effectively both verbally and in writing. (Strong writing skills – spelling, punctuation, grammar.)

Problem-Solving & Analytical Skills:

Ability to identify issues, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices.

Judgment & Discretion:

Appropriately manage confidential and sensitive information; maintain confidentiality.

Organizational & Time Management Skills:

Ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision.

Attention to Detail:

Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks.

Computer skills/ Technology:

Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment.

Experience / Education:(add info)

A minimum of 5 years’ related work experience required; management or previous supervisory experience preferred; college degree or equivalent combination of education and work experience; Serve-Safe Certification; RAMP Certification.

Performance Measurement:

On-going feedback from supervisor, attendance, productivity, and feedback from staff, guest comments and scores.

Physical Demands:

Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands, and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.