Application Technical Specialist I

Job Responsibilities:

• This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
• Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
• You will be provided with all the required training and a handbook for each project as well as necessary application/systems access.
• You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
• This Job Posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week onsite in the office. Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window
• START DATE MAY BE SOONER THAN SPECIFIED. Cleared workers will have a specified start date given to you from your agency.
• Additional information; They are willing to consider candidates with diverse IT hardware and technology implementation assisting experiences, but the ideal candidate has some education or work experience with IT hardware installations.

Skills:

• A minimum of 1-year relevant work experience is needed.
• A Minimum of a High School Diploma or GED required
• Must possess clear, accurate and tactful, communication both verbally and written
• Possess basic troubleshooting and problem-solving skills
• Working knowledge of Microsoft Outlook, Word, and Excel preferred
• IT hardware installation experience preferred, but not required

Education/Experience:

• A Minimum of a High School Diploma or GED required