IT Support Administrator
Virtual Vocations Inc
Providing Level 1 remote desktop support, the full-time Sr Administrator (Support & Operations) will diagnose and resolve hardware, software, and network issues via telephone, email, and chat while managing vendor relationships and user account provisioning. Key Responsibilities Diagnose and resolve hardware, software, and network problems through various communication channels Manage relationships with vendors and support teams while administering user account provisioning Document and manage incidents in ITSM tools, ensuring timely closure of support tickets Required Qualifications 3 to 4 years of relevant experience in help desk, voice customer service, and technical support Knowledge of Windows 10, Windows 11, macOS, Active Directory, and Exchange Online Experience with ITSM tools such as ServiceNow Familiarity with Microsoft 365/Office 365, remote support tools, and VPN Understanding of Intune and mobile device support Virtual Vocations Inc
Vacancy posted 2 days ago
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