Salesforce E2 Tech Lead

Full-time

Siri Info Solutions Inc

Oakland, CA

Must Have Technical/Functional Skills:

8+ Years of Salesforce Experience with at least 3+ years in a Technical Lead role.
Strong expertise in Salesforce platform development, architecture, integrations, DevOps, and Agile delivery, Salesforce Sales Cloud, Service Cloud and Experience Cloud
Able to lead team effectively in an onsite-offshore 24x7 model.
Good SF AI knowledge and can bring about productivity improvements using AI.

Strong expertise in:

Apex Classes and Triggers
Lightning Web Components (LWC)
Aura Components
Visualforce
SOQL/SOSL
Experience with Salesforce APIs, REST/SOAP Web Services, Platform Events, and Integrations.
Experience integrating Salesforce with enterprise applications such as DocuSign, Conga, Outlook, MuleSoft, ERP, and other third-party
Knowledge of Salesforce Security Model, Sharing Rules, Profiles, Permission Sets, and Governance Limits
DevOps experience with GitLab, Salesforce DX (SFDX), and Copado CI/CD pipelines
Drive solution architecture, code quality, release governance, and technical best practices through design reviews, mentoring, and oversight of development activities.
Lead the resolution of complex production issues, perform root cause analysis, and guide long-term corrective actions.

Roles & Responsibilities:

Provide technical leadership for Salesforce AMS support, maintenance, and enhancement initiatives, ensuring platform stability, scalability, and performance.
Manage team effectively in an onsite-offshore 24x7 model.
Ensure SLA compliance, and handle critical escalations.
Act as the backup to the Support Lead, supporting operational governance, stakeholder communication, and critical incident management.
Collaborate closely with business, support, and development teams as a trusted technical advisor, driving continuous improvement and strategic platform enhancements.
Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
Drive usage of AI for significant productivity gains.
Lead war room discussions for high-priority issues and ensure timely resolution.

Generic Managerial Skills, If any:

Good command over English
Ability to work in shifts
Ability to work in 24x7 support environment

Apply

Vacancy posted 2 days ago

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