Spa Manager
$20 per hourGolden Ocala Golf & Equestrian Club
Spa Manager
Starting at $20.00 plus commissions
Full-Time, Various Shifts
Golden Ocala Golf Club has an immediate need for a Spa Manager.
Job Responsibilities
- Lead all Forbes Travel Guide service training initiatives
- Ensure luxury hospitality standards are consistently executed by all spa team members
- Conduct daily service observations and coaching
- Reinforce guest engagement standards, service scripting, and attention to detail, celebrations etc.
- Support service recovery and assist with guest concerns in a professional and timely manner
- Maintain a visible presence on the spa floor to ensure exceptional guest experiences
- Monitor spa presentation, ambiance, cleanliness, and readiness throughout the day
Onboarding & Team Training
- Oversee onboarding and training of all new spa team members
- Ensure new hires complete departmental training and operational expectations
- Conduct ongoing coaching and service development for front desk and spa support teams
- Ensure all team members remain informed on new services, seasonal offerings, retail products, and operational updates
- Support continuous education and team accountability
Front Desk Operations
- Oversee daily spa front desk operations and guest flow
- Create and manage front desk schedules
- Ensure proper phone etiquette, booking standards, and guest communication
- Monitor reservation accuracy and operational organization
- Support check-in and check-out procedures to ensure seamless guest experiences
- Assist with shift coverage and operational support when needed
- Ensure front desk areas remain clean, organized, and luxury presentation-ready
Retail & Inventory Communication
- Ensure front desk team maintains strong knowledge of retail products and promotions
- Communicate inventory updates, retail initiatives, and seasonal offerings to the team
- Support merchandising and presentation of retail displays
- Assist in monitoring front desk supplies and spa amenities
Daily Operations & Leadership
- Conduct daily pre-shift meetings and operational communication
- Coordinate with spa leadership regarding operational updates and staffing needs
- Assist with managing guest & member requests, VIP arrivals, and special accommodations
- Monitor daily operational checklists and opening/closing procedures
- Foster a positive, professional, and team-oriented environment
- Support interdepartmental communication
Vacancy posted 1 day ago
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