Customer Success Manager
$80k - $150kFull-time
Reflow
Customer Success
$80k – $150k • 0.0% – 0.4%
We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.
What you’ll do
- Own the customer journey: setup, onboarding, adoption, and long-term success.
- Shorten time-to-value: Move customers from demo → value quickly.
- Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
- Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
- Build strong relationships that lead to expansions and renewals.
- Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
- Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.
Who you are
- Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
- Analytical skills: Technical, finance, economics or product background
- Customer-facing pro: You know how to excite, guide, and close.
- Sharp communicator: Written, verbal, and human.
- Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
- Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Bonus Points
- Background in B2B SaaS, enterprise software, or data-heavy products
- Familiarity with analytics platforms, BI tools, workflow systems, or automation software
- Experience supporting enterprise customers through security, data access, or compliance reviews
Why join
- Be an early, high-impact hire, working directly with the founders as a founding member
- Influence product roadmap, and helping define the culture of how we work with customers
- Drive growth, contribute to PMF, GTM explorations
We’re open to you starting part-time and evolving into full-time (contract or W2).
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Phoenix, AZ vacancy
- Work Flexibility: RemoteThe Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive solution adoption post-deployment for defined customers, support retention...SuggestedFull timeContract workFor contractorsWork experience placementRemote work
$85k - $90k
...Why You'll Love This Role: As a member of our Enterprise Customer Success team, you’ll have the opportunity to directly influence how administrators... ...getting the most out of Newsela’s solutions. You will also manage customers as they go through the Newsela Customer Journey,...SuggestedRemote workWork from homeFlexible hoursGrabJobs
Phoenix, AZ14 hours ago$162k - $230k
...solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user... ...and platform integrity. About the role We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and...SuggestedRemote workGrabJobs
Phoenix, AZ2 days ago- ...About the Role & Hiring Manager I joined Zenity because it’s tackling a new and complex security challenge that enterprises are... ...fast and at scale. It was also an opportunity to help shape how customer success operates in a category defining company while working...SuggestedRemote workShift work
GrabJobs
Phoenix, AZ1 day ago - ...time transactional data, enabling banks to proactively support customers in managing their finances and reaching their goals. As industry leaders... ..., Singapore, São Paulo, and Tel Aviv. The Digital Customer Success Partneris accountable for maximizing the value, adoption,...SuggestedContract workVisa sponsorship
GrabJobs
Phoenix, AZ14 hours ago - ...Manage the overall success and client satisfaction for DMS and Drafting Solutions projects Manage a portfolio of law firm clients Serve as the... ...comprehensive training plans to drive solution adoption Execute customer retention strategies Coordinate with technical support,...
Jobtailor
Phoenix, AZ1 day ago - ...Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta’s Customer Success Manager, Growth – Bilingual (Spanish/English), you will play a pivotal role in guiding customers through their...Work experience placementWork at officeImmediate startRemote workFlexible hours
GrabJobs
Phoenix, AZ3 days ago $100k
...lifestyle medicine company helping self-funded employers reduce healthcare costs and improve outcomes for their members. The Customer Success Manager will own a portfolio of accounts end-to-end, driving implementation, engagement, ROI, retention, and expansion. You'll...Temporary workWork at officeRemote workSocket
Phoenix, AZ3 days ago- ...Senior Vice President — Customer Success, Account Management & Delivery Location: US (Phoenix preferred) or remote with strong US–India overlap Reports to: CEO Travel: ~25–35% (customer, field & partner events) About NucleusTeq NucleusTeq is a software services, solutions...Remote work
Nucleusteq
Phoenix, AZ14 hours ago $77k - $121k
...and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their... ...experienced, strategic, and customer-obsessedFedRampCustomer Success Manager (CSM) to own and lead relationships with our most complex, high...Work at officeLocal areaFlexible hoursGrabJobs
Phoenix, AZ1 day ago- ...Customer Success Manager The Cohere Beauty Customer Success Manager supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional teams to deliver projects from concept through commercialization. This...Work at office
Cohere Beauty
Phoenix, AZ3 days ago $74.58k - $125k
...Customer Success Manager Apply Online This position is part of For The Record, which delivers transcription and courtreporting support services as a business unit of Tyler Technologies. For The Record is seeking an experienced relationship and account management...Contract workLocal areaFlexible hoursTyler Technologies
Phoenix, AZ3 days ago$33.65 - $63.65 per hour
...Job Description The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased...Hourly payContract workTemporary workFlexible hoursOracle
Phoenix, AZ3 days ago$90k - $110k
...are at the heart of everything we do. From our customers and partners to our greatest advantage — our... ...Global 500 brands. What You'll Do: Our Customer Success Director (Global Vertical) is a member of the Account Management Team. This is a Enterprise level account...Contract workWork experience placementRemote workFlexible hoursNight shiftGrabJobs
Phoenix, AZ2 days ago- ...you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Senior Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara’s largest, most complex customers to understand...Work experience placementRemote work
GrabJobs
Phoenix, AZ4 days ago - ...Customer Success Manager The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts — ISOs, ISVs, resellers, and enterprise merchants — and is accountable for operational success, retention...
Apriva
Phoenix, AZ14 hours ago $103.2k - $174.6k
...Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Customer Success Manager on our Public Sector team, you’ll help U.S. government and public sector organizations realize meaningful business outcomes...Permanent employmentFull timeRemote workHome officeFlexible hoursGrabJobs
Phoenix, AZ1 day ago$150k - $170k
...drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks... ...position that must be based in EST. The Senior Customer Success Manager - East/Public Sector role will play a critical part in the exciting...Remote workWork visaGrabJobs
Phoenix, AZ1 day ago$103.2k - $174.6k
...Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Customer Success Manager on our Public Sector team, you’ll help U.S. government and public sector organizations realize meaningful business outcomes...Permanent employmentFull timeRemote workHome officeFlexible hoursGrabJobs
Phoenix, AZ14 hours ago$100k - $300k
...About the Role As an Enterprise Customer Success Manager (CSM), you will own a portfolio of ~12–15 mid-market accounts, typically valued between $100K–$300K ARR each. These are complex, relationship-driven customers, all of them Credit Unions. This role spans both executive...Remote workHome officeFlexible hoursGrabJobs
Phoenix, AZ1 day ago$95.4k - $106k
..., weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Health Plan Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor...Work at officeRemote workFlexible hoursGrabJobs
Phoenix, AZ3 days ago- ...each other reach our maximum potential. As Head of Sales & Customer Success US West, you will lead our Sales and Customer Support teams... ...day-to-day leadership to the team. This role includes people management responsibilities and the opportunity to expand the team. The...Remote work
GrabJobs
Phoenix, AZ14 hours ago - ...we’re dedicated to revolutionizing how we interact with our customers. We believe in the power of technology to enhance customer experiences... ...and driven individual to join our team as a Customer Success Manager, Digital Touch. As a Digital CSM, you’ll play a crucial role...
- Job SummaryThe Client Success Manager (CSM) is responsible for managing the day-to-day relationship and service delivery for assigned clients... ..., including response times, work order completion, and customer satisfaction (NPS).Identify opportunities to improve service...Contract work
$78.8k - $145.13k
...on MedInsight analytic solutions for healthcare cost and care management. MedInsight is a subsidiary of Milliman; a global, employee-owned... ...client journey from implementation through production. Client Success Managers ensure client needs and expectations are aligned;...Full timeWork experience placementRemote workFlexible hours$104k - $183k
...matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our... ...real-world enterprise environments every day. Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer...Work from homeWorldwideFlexible hours$123.1k - $227k
...months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM,... ...accepted on an ongoing basis. The Experience The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...Work experience placementLocal area$150k - $175k
...We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success... ...We’re looking for a full-time Principal Customer Success Manager to join the Customer Success team reporting to the Director,...Full timeRemote workFlexible hoursWeekend workGrabJobs
Phoenix, AZ14 hours ago- ...Description: We're looking for an experienced Manager to lead our dedicated Account Management... ...trusted Google Featured Partner, with a success record of helping over 36,000 small... ...managing and building high-performing customer success teams. ~5+ years of account and...Work at office
BizIQ
Phoenix, AZ17 days ago - ...Senior Customer Success Manager (Remote | Flexible | Performance-Based Role) Are you an experienced Customer Success or Client Support professional who thrives in a self-directed, performance-based environment ? We’re looking for a Senior Customer Success Manager...Remote workFlexible hours
Life of Prosperity
Phoenix, AZ9 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- customer success executive Phoenix, AZ
- strategic customer success manager Phoenix, AZ
- customer success manager remote Phoenix, AZ
- technical customer success manager Phoenix, AZ
- customer success manager Phoenix, AZ
- client success manager Phoenix, AZ
- success manager Phoenix, AZ
- educational customer success manager Phoenix, AZ
- enterprise customer success manager Phoenix, AZ
- work from home customer Phoenix, AZ