Personal Banker I

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy.

UMBs branches offer many opportunities to expand your financial education & grow your career within Consumer banking and UMB. We believe questions nurture conversations leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one-size-fits-all approach; we differentiate ourselves by delivering the unparalleled customer experience.

Just as youll play an important role in achieving UMBs business objectives were committed to helping you achieve your own goals. As a Personal Banker youll receive extensive training on UMBs products and services the sales process and offering financial solutions. You can also expect to work closely with UMB leaders learning from their mentorship and expertise.

How you will spend your time:
Asking personalized questions to convert transactions account maintenance and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers needs
Personally creating sales opportunities by calling leads visiting businesses to offer workplace banking and developing referral networks
Achieving your daily key performance metrics while balancing competing priorities
Learning processes like transactions managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards
Other job duties as assigned

Were excited to talk to you if:
You thrive in a high-energy sales-driven team and leverage daily coaching and feedback to polish your sales outcomes
You use your expert product knowledge and conversation skills to build upon your customers needs and make a true difference in their financial lives
You communicate in a compelling manner project a positive image and enjoy solving problems and creating positive outcomes
You demonstrate attention to detail whether completing documents or explaining features and benefits
You have aHS Diploma or equivalent
You have one year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience
You have reliable transportation and ability to work branch hours including weekends and some evenings
You have the ability to obtain NMLS registration within 90 days

Target pay: $20-21/hr

Compensation Range:

The posted compensation range on this listing represents UMBs standard for this role but the actual compensation may vary by geographic location experience level and other job-related addition this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical dental vision and other insurance coverage; health savings flexible spending and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more
Youre more than a means to an enda way to help us meet the bottom line. UMB isnt comprised of workers but of people who care about their work one another and their community. Expect more than the status quo. At UMB you can expect more heart. Youll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing no matter what. And expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race color religion sex (including gender pregnancy sexual orientation and gender identity) national origin age disability military service veteran status genetic information or any other status protected by applicable federal state or local law. If you need accommodation for any part of the employment process because of a disability please send an e-mail to to let us know the nature of your request.

If you are a California resident please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.