Associate VIP Guest Support

We are currently seeking a VIP Experience Associate to join our team at our client’s corporate office, providing white‑glove support to our clients VIP and VVIP guests. This is an excellent opportunity for a polished, service‑minded professional who excels in high‑touch guest experience, relationship management, and concierge‑level coordination. Position Details Pay: $25.00/hr – $32.00/hr Schedule: Onsite | Monday–Friday | Regular Business Hours (with flexibility for VIP/VVIP needs) Location: Fountain Valley, CA About the Role As a VIP Experience Associate , you will deliver a seamless, premium shopping and ownership experience by supporting referrals from executive leadership and managing the end‑to‑end journey for VIP and VVIP guests. This position requires exceptional communication, professionalism, service execution, and coordination skills while partnering closely with retailer and regional leadership teams. VIP/VVIP Guest Engagement & Service Delivery Receive VIP and VVIP referrals from executive leadership; confirm details, timelines, expectations, and guest needs. Conduct initial guest outreach to understand goals, preferences, vehicle sizing/fit needs, and (as appropriate) budget parameters. Develop a personalized service plan and timeline for each guest. Coordinate all appointments, communications, and touchpoints through post‑purchase follow‑up. Retailer Partnership & Premium Handoffs Serve as the primary white‑glove handoff point between guests and retailer partners. Connect directly with retailer and regional leadership to align on expectations, deliverables, and next steps. Ensure retailer readiness, including inventory visibility, product options, onboarding steps, and delivery coordination. Provide timely status updates to internal executive stakeholders while maintaining confidentiality. Issue Resolution & Process Improvement Resolve service concerns quickly and professionally; elevate issues as needed. Coordinate solutions across internal teams and external retailer partners. Document guest preferences, interactions, and outcomes in approved systems. Identify opportunities to enhance VIP/VVIP processes and support continuous improvement efforts. Required Qualifications High school diploma or equivalent. 1+ year in guest services, concierge, client service, hospitality, customer support, retail partnership support, or event support (VIP/high‑touch preferred). Strong communication skills and the ability to deliver luxury‑level service to VIP/VVIP guests. Strong coordination and relationship‑management skills. Proficiency with email, calendars, spreadsheets, and comfort learning internal ticket/request systems. High attention to detail, follow‑through, and discretion with sensitive information. Ability to work onsite full time; occasional evenings/weekends as needed to support VIP/VVIP timelines. Physical ability to work onsite, move throughout the office, and lift up to 25 lbs. as needed. Equal Opportunity Employer / Veterans / Disabled. The Company will consider qualified applicants with arrest and conviction records. Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including paid sick leave or any other paid leave required by Federal, State, or local law, as well as holiday pay where applicable. Fair Chance Legislations The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Adecco